Senior Salesforce Field Service (SFS) Engineer

Dhan AI; Poland; Remote; PLN 449,000 - 674,000; Full time

Benefits offered by this job

Health benefits

Flexible work arrangements

Competitive salary

Job summary

Dhan AI is hiring a Senior Salesforce Field Service (SFS) Engineer to design, configure and optimize our field operations platform for fiber installations, upgrades, and repairs. You will tailor the dispatch console, implement automated routing, and customize the mobile app for field crews, enabling seamless, real-time updates.

The role also involves integrating SFS with order orchestration engines to automatically trigger service appointments as orders finalize.

Qualifications

• 5+ years in Salesforce ecosystem with at least 3+ years in SFS.
• Strong knowledge of SFS optimization, scheduling, and real-time dispatch.
• Experience configuring the SFS mobile app, offline capability and flows.
• Understanding of telecom field operations and FTTH deployments.
• Proficiency with Flow automation and developer tools (Apex, LWC).

Responsibilities

• SFS Core Configuration: design and configure Service Appointments, Work Orders, and related entities.
• Scheduling & Optimization: develop scheduling policies and automated routing to boost efficiency.
• Dispatch Console Customization: tailor dispatcher views and maps for real-time visibility.
• Mobile App Execution: customize SFS mobile app with offline layouts and flows for field techs.
• Order-to-Dispatch Automation: build integrations linking SFS with order orchestration platforms.
• Inventory Management: configure SFS inventory and asset tracking for parts and stock.

Skills

Salesforce Experience

SFS Expertise

Optimization & Scheduling

Mobile App Customization

Telecom/ISP Knowledge

Apex & LWC

Tools

Apex

LWC

Flows

Job description

Senior Salesforce Field Service (SFS) Engineer

Job Title: Senior Salesforce Field Service (SFS) Engineer

Location: Remote

Role Overview

We are looking for a specialized Senior Salesforce Field Service (SFS) Engineerto design, configure, and optimize our field operations platform. In this role, you will be the technical backbone of our ISP dispatch and "truck roll" operations, ensuring our field technicians are deployed efficiently for fiber installations, upgrades, and repairs.

You will be responsible for tailoring the dispatch console, setting up automated routing optimization, customizing the mobile experience for field crews, and integrating SFS with our order orchestration engines to enable seamless, automated appointment scheduling the moment an order is finalized.

Key Responsibilities

• SFS Core Configuration:Design and configure Salesforce Field Service (SFS) core features, including Service Appointments, Work Orders, Work Order Line Items, Service Resources, and Operating Hours.
• Scheduling & Optimization:Architect, test, and tune complex scheduling policies, work rules, service objectives, and automated routing optimization to maximize technician efficiency and reduce travel times.
• Dispatch Console Customization:Customize the Dispatcher Console, gantt charts, and map views to empower dispatchers with real-time visibility into fiber installation and repair progress.
• Mobile App Execution:Customize and extend the SFS Mobile App (offline layouts, quick actions, and flows) to allow field technicians to update job statuses, track parts/inventory, and capture customer signatures in real time.
• Order-to-Dispatch Automation:Build integrations and workflows connecting SFS with upstream order management and orchestration platforms to automatically trigger service appointments upon order completion.
• Inventory Management:Configure SFS inventory and asset tracking modules (Product Requests, Shipments, Return Orders) to manage parts and equipment stocks assigned to technician vehicles.

Requirements

Required Skills & Qualifications

• Experience:5+ years of experience in the Salesforce ecosystem, with at least 3+ years of dedicated, hands-on experience implementing and customizing Salesforce Field Service (SFS).
• Optimization Expertise:Deep understanding of the SFS optimization engine, enhanced scheduling, and handling real-time scheduling exceptions or emergency dispatch scenarios.
• Mobile Customization:Proven experience configuring the SFS mobile app, including offline capability management and mobile flows.
• Telecom/ISP Knowledge:Solid understanding of telecom field operations, particularly physical infrastructure deployment, fiber-to-the-home (FTTH) installations, and outside plant repairs.
• Technical Stack:Strong proficiency with core Salesforce automation (Flows) and developer tools (Apex, LWC) where out-of-the-box configuration needs expansion.

Preferred Certifications

• Salesforce Certified Field Service Consultant
• Salesforce Certified Administrator / Platform App Builder
• Salesforce Certified Platform Developer I

What We Offer

• A vital role in a high-growth infrastructure environment where your work directly impacts day-to-day operations and customer satisfaction.
• Collaborative tech environment working alongside specialized Order Management and CRM engineering teams.
• Competitive salary, comprehensive health benefits, and flexible work arrangements.