Senior Product Owner Customer Retention (m/f/d)

limango GmbH - A member of the otto group; Wrocław; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Flexible work hours

Wellbeing program and private medical"

Multisport card

Language learning opportunities

Company social events

Job summary

limango IT is seeking a Product Owner to define the vision and roadmap for the Customer Retention team, overseeing newsletters, loyalty initiatives, and incentives across German, Polish, and Dutch markets. You will work with an international agile team to deliver high-quality features and continuously improve customer communications.

You’ll shape the loyalty program, manage the newsletter platform, and prioritize the backlog using data and feedback while collaborating with diverse teams and

Qualifications

• Bachelor's degree in CS, Engineering, Business or related field.
• 5+ years as Product Owner or similar role in software development, preferably in CRM/retention/loyalty.
• Proven track record of integrating AI workflows into daily operations.
• Experience with large rebuilds, replatforming, or migration projects.
• Working knowledge of marketing automation (Emarsys or comparable) and of transactional messaging architectures.
• Strong understanding of Agile methodologies.
• Excellent communication and stakeholder management.
• Ability to analyze and synthesize data for decision making.
• Strong organizational skills and attention to detail.
• Able to work collaboratively and independently.
• Passion for customer communication and retention, and emerging technologies.
• Fluent English; German or Polish a plus.
• Awareness of GDPR and consent management in marketing communication.

Responsibilities

• Define the product vision, roadmap, and strategy for the Customer Retention team, incl. newsletters, TXMs, push, and loyalty communications.
• Shape the tier-based loyalty program from discovery to migration, collaborating with IT and business teams.
• Own the newsletter automation platform and its development.
• Understand customer needs and work with the dev team to deliver high-quality features.
• Prioritize and manage the product backlog based on data and user feedback.
• Manage cross-team touchpoints and expectations with stakeholders.
• Collaborate with design, engineering, QA, and product management to ensure timely delivery.
• Monitor market trends in CRM, retention, and loyalty to stay competitive.

Skills

AI workflows

Agile methodologies

Data analysis

Communication

Stakeholder management

Team collaboration

Fluent English

Education

Bachelor's degree in CS/Engineering/Business

Tools

Emarsys

Marketing automation

Job description

About Us

limango is a European platform focused on curated value shopping for families. As part of the OTTO Group – one of Europe’s leading e-commerce players – we connect families with inspiring brands, great deals, and products they truly love. Our ambition is to strengthen our position as one of Europe’s leading discount e-commerce players for families and beyond.

Today, limango operates across Germany, Poland, Austria, and the Netherlands, offering one of the largest selections for the whole family: from fashion and accessories to toys, outdoor, cosmetics, home and travel offers.

Behind the platform is a team that values a good atmosphere, trust, collaboration, flexibility and real impact. We foster a hybrid‑first culture in Munich and Wrocław (2 days in the office), while staying open to remote talent who value the same way of working.

JOIN THE LIMANGO IT!

At Limango IT, you’ll have the chance to apply your ideas and expertise to improve customer service and order management for the German, Polish, and Dutch markets.

You’ll work with a modern technology stack, including cloud‑based solutions, service‑oriented architecture, and event‑driven communication. Additionally, you’ll join an established international agile team comprising experienced developers, a dedicated Product Owner, and a QA engineer.

Your Main Tasks And What We Expect

• Define the product vision, roadmap, and strategy for the Customer Retention team, spanning customer communication (newsletters, TXMs, push, notification center) and customer incentives (vouchers, loyalty program, gift-card and benefits communication).
• Shape the tier‑based loyalty program as a foundation of limango's retention‑based business model — from discovery and target model definition through migration off the current setup — in close collaboration with other IT teams and the business teams.
• Own the newsletter automation platform and its continued development.
• Develop a deep understanding of customer needs and behaviors, and work closely with the development team to deliver high‑quality features that meet those needs.
• Prioritize and manage the product backlog based on data (engagement, opt‑in/opt‑out rates, incentive redemption, retention) and user feedback, ensuring the most valuable features are delivered first.
• Manage the many cross‑team touchpoints.
• Collaborate with cross‑functional teams including design, engineering, QA, and product management to ensure features are delivered on time and to the required quality.
• Continuously monitor the market, competitors, and industry trends in CRM, retention, and loyalty to keep the product competitive.
• Manage expectations and stakeholders effectively.

What We Expect

• Bachelor's degree in Computer Science, Engineering, Business, or a related field.
• Minimum of 5 years of experience as a Product Owner or similar role in a software development team, ideally in CRM, retention, or loyalty.
• A proven track record of integrating AI workflows into daily operations to make work more effective.
• Proven experience with a larger rebuild, replatforming, or migration project.
• Working knowledge of marketing automation (Emarsys or comparable) and of transactional messaging architectures (event‑triggered mails and push).
• Strong understanding of Agile development methodologies and principles.
• Excellent communication, interpersonal, and stakeholder management skills — this role coordinates with more teams than most at limango.
• Ability to analyze and synthesize data to make informed decisions.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively in a team environment and independently.
• Passion for customer communication, retention, and emerging technologies.
• Fluent English; German or Polish is a plus.
• Awareness of GDPR and consent management in marketing communication.

What We Offer & What You Can Expect

Hybrid or remote work model

Enjoy the flexibility to work either in a hybrid model – with 2 days per week in our Wrocław office (you choose the days) if you’re based locally – or fully remotely from anywhere in Poland.

Flexible start to your day

Flexible start times let you plan your working day in a way that fits your schedule.

Real benefits you’ll actually use

Enjoy our products your way, for yourself or your loved ones. Plus, a wellbeing platform with access to health programs, webinars and challenges, as well as private medical care (Lux Med) for you and your family and a Multisport card.

Office vibes we enjoy

A treadmill under a desk, ping‑pong table, popcorn machine, Xbox console or a quick break on a massage mat – small things that make your day better. You’re also welcome to bring your child or pet to the office – we genuinely love having them around.

Learning & development

Access to language learning (English, German, Polish) via an app, along with a wide range of courses, podcasts and learning tools. You’ll also grow through international projects, collaboration and opportunities for occasional business trips that give you exposure to different teams and perspectives.

Eco in action

From Brita water dispensers instead of plastic bottles to eco‑friendly document disposal – we focus on everyday habits that make a real difference. We’ve even planted our own Limango tree to support green spaces in Wrocław.

Activities and Events

From sports events to team gatherings, company wide events or casual afterwork events in our office – we like to stay active, spend time together and keep things social, in a natural and easy‑going way.

SOUNDS GOOD FOR YOU?

We look forward to receiving your complete application and can't wait to get to know you.