Senior Payroll Delivery Lead - Germany

Visa Hunt; Poland; On-site; PLN 90,000 - 140,000; Full time

Job summary

Strada is a leader in people, payroll, and technology, delivering international workforce management across 180+ countries. This role supports managers with client engagement, ensures timely and accurate information for implementations and go-lives, and provides daily functional payroll support.

You will maintain client solution workbooks and process documentation, review statements of work, and resolve technical/functional issues escalated by the team.

Responsibilities

• Support Managers with client engagement ensuring information is accurate and provided on time
• Provide support and guidance for all implementations and go lives
• Provide daily functional support to the teams, to support the successful delivery of payrolls
• Responsible for the maintenance of the Client Solution workbook
• Responsible for updating, maintaining and enforcing of the Defined Work Instructions (DWIs) and other process documentation
• Ensure and Sign Off System Maintenance Testing
• Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose
• Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
• Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes
• Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed
• Support Year End
• Ability to recognize and deal appropriately with sensitive and confidential information
• Proactively identify upsell opportunities
• Support Management with the resolution of client escalations, along with lessons learnt
• Upskill and develop team members through training delivery and coaching to enable them to fulfil their role
• NGA Security Standards are adhered and followed
• Time Recording to be completed on time and accurately
• Contribute to team meetings and raise any issues immediately to your Operations Manager
• Ensure you are up to date with all NGA HR announcements and communications
• Build good relationships with all lines of businesses where appropriate
• Participates in projects and activities as needed and assigned

Job description

Strada is a leader in people, payroll, and technology, delivering international workforce management across 180+ countries. This role supports managers with client engagement, ensures timely and accurate information for implementations and go-lives, and provides daily functional payroll support.

You will maintain client solution workbooks and process documentation, review statements of work, and resolve technical/functional issues escalated by the team.