Germany Payroll Delivery Lead – Drive Global Payroll Innovation

1PL02 NGA HR Sp. z o.o.; Katowice; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Health coverage

Wellbeing programs

Paid leave (vacation, sick, parental)

Retirement plans

Learning opportunities

Job summary

Strada seeks a Delivery Lead to support clients with payroll implementations and ongoing operational excellence. You will partner with managers to ensure accurate information, guide go-live activities, and maintain critical client documentation to drive reliable payroll delivery.

You will collaborate with cross-functional teams to implement automation, uphold NGA security standards, and identify opportunities for process improvements while supporting year-end activities and stakeholder

Responsibilities

• Support Managers with client engagement ensuring all information is accurate and provided on time
• Provide support and guidance for all implementations and go lives
• Provide daily functional support to the teams, to support the successful delivery of payrolls
• Responsible for the maintenance of the Client Solution workbook
• Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentation
• Ensure and Sign Off System Maintenance Testing
• Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose
• Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
• Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes
• Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed
• Support Year End
• Ability to recognize and deal appropriately with sensitive and confidential information
• Proactively identify upsell opportunities
• Support Management with the resolution of client escalations, along with lessons learnt
• Upskill and develop team members through training delivery and coaching to enable them to fulfil their role
• NGA Security Standards are adhered and followed
• Time Recording to be completed on time and accurately
• Contribute to team meetings and raise any issues immediately to your Operations Manager
• Ensure you are up to date with all NGA HR announcements and communications
• Build good relationships with all lines of businesses where appropriate
• Participates in projects and activities as needed and assigned

Job description

Strada seeks a Delivery Lead to support clients with payroll implementations and ongoing operational excellence. You will partner with managers to ensure accurate information, guide go-live activities, and maintain critical client documentation to drive reliable payroll delivery.

You will collaborate with cross-functional teams to implement automation, uphold NGA security standards, and identify opportunities for process improvements while supporting year-end activities and stakeholder