Senior Manager, Global Customer Service Operations

Alcon MX; Poland; Remote; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Private medical care

Group insurance

Lunch card

Company car

Pension plan

Multisport card

Job summary

Alcon Polska seeks a Sr. Manager of Customer Service to lead AGS teams and drive end-to-end CO transformations in Europe.

You will oversee pre-order, order-to-cash, returns, and centralization efforts, ensuring process discipline and cross-functional collaboration across BUs, Finance, and Supply Chain. The role demands strong stakeholder management and a proven track record in leading global teams, delivering operational excellence, and maintaining high customer satisfaction.

Qualifications

• Extensive experience leading teams in a global environment.
• Strong people leader with experience managing managers / team leaders.
• Proven ability to lead business transformations and operational excellence initiatives.
• Continuous Improvement and customer-centric mindset with focus on sustainable outcomes.

Responsibilities

• Manage AGS teams and operations and drive efficiencies and optimization.
• Develop a culture aligned with the International Operations Vision to make every customer touch point brilliant.
• Align with Head, Customer Operations Region on AGS transformation plans.
• Own CO processes on AGS level and build relationships with local functions like Leadership Team and Supply Chain.
• Ensure high service levels and KPIs with corrective actions where needed.

Skills

Leadership

People management

Change leadership

Stakeholder management

Continuous improvement

Tools

IRIS IDoc management

Job description

Alcon Polska seeks a Sr. Manager of Customer Service to lead AGS teams and drive end-to-end CO transformations in Europe.

You will oversee pre-order, order-to-cash, returns, and centralization efforts, ensuring process discipline and cross-functional collaboration across BUs, Finance, and Supply Chain. The role demands strong stakeholder management and a proven track record in leading global teams, delivering operational excellence, and maintaining high customer satisfaction.