Senior Ops Leader - E-Commerce Logistics & Returns

American President Lines; Świebodzin; On-site; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Stable and high-level employment

Direct impact on operational strategy

Executive benefits package

Professional, collaborative culture

Job summary

CEVA Logistics is seeking an Operations Manager to lead daily logistics operations with a focus on e-commerce returns for major clients. You will manage KPIs, resource planning, budgeting, and client reporting while driving continuous improvement across teams and processes.

The role requires leadership of large teams, expertise in logistics, and a strong business mindset to optimize operations, reduce costs, and ensure H&S compliance in a dynamic, global environment.

Qualifications

• Proven leadership of large teams in operations.
• University degree in Logistics, Supply Chain, Management or Engineering.
• Strong MS Office skills (Excel) and experience with WMS/ERP systems.
• Solid understanding of labor law and time management regulations.
• Advanced English for corporate and client communications.
• Executive presence with accountability and decision-making under pressure.
• Strong stakeholder management and mentoring capabilities.

Responsibilities

• Operations & KPI Management: Achieve quality, efficiency targets and KPIs.
• Resource & Capacity Planning: Align staffing with forecasts and plans.
• Budgeting & P&L Oversight: Manage annual budget and costs.
• Client Relations & Reporting: Maintain relationships and report SLA/KPI results.
• Continuous Improvement: Drive Lean/Kaizen initiatives.
• Team Leadership & Development: Lead large teams and mentor talent.
• Asset & Infrastructure Control: Oversee warehouse assets and equipment.
• H&S, Compliance & Audits: Ensure compliance and support audits.

Skills

Leadership

Labor Law & Compliance

Advanced English

Executive Presence

Stakeholder Management

Analytical mindset

Strategic thinking

Education

University degree in Logistics or related field

Tools

MS Office

WMS/ERP

Job description

CEVA Logistics is seeking an Operations Manager to lead daily logistics operations with a focus on e-commerce returns for major clients. You will manage KPIs, resource planning, budgeting, and client reporting while driving continuous improvement across teams and processes.

The role requires leadership of large teams, expertise in logistics, and a strong business mindset to optimize operations, reduce costs, and ensure H&S compliance in a dynamic, global environment.