Senior Operations Leader - Client Performance & Growth

Concentrix; Katowice; Vor Ort; PLN 320.000 - 520.000; Vollzeit

Zusammenfassung

Concentrix in Katowice is seeking an Associate Director of Operations to lead a multi-account operations team and set strategic direction in a fast-paced environment.

You will own forecasting, budget management, and cross-functional collaboration with HR, Training, Quality, and Client Success to deliver exceptional client outcomes.

If you thrive on building high-performance teams, driving operational excellence, and shaping growth for a global organization, apply now.

Qualifikationen

• 8+ years of leadership experience in BPO or contact center environments.
• Experience managing large operational teams across multiple levels.
• Proven track record in client relationships at senior stakeholder level.
• Strong commercial acumen with operational and financial accountability.
• Delivers KPI improvements and business transformation.
• Experience leading multilingual/international teams is highly desirable.
• Exceptional people leadership and coaching skills.
• Strategic thinker with strong execution and communication.

Aufgaben

• Lead and inspire a team of Operations Managers and Team Leaders across accounts.
• Drive performance against client KPIs including satisfaction, quality, productivity, service levels, revenue, and profitability.
• Act as senior operational contact for clients and influence strategic decisions.
• Develop and execute strategies to improve efficiency and customer experience.
• Own forecasting, budgeting, and resource allocation.

Kenntnisse

Leadership

Stakeholder management

People development

Strategic thinking

Multilingual teams

Communication

Analytical thinking

Financial acumen

Change management

Jobbeschreibung

Concentrix in Katowice is seeking an Associate Director of Operations to lead a multi-account operations team and set strategic direction in a fast-paced environment.

You will own forecasting, budget management, and cross-functional collaboration with HR, Training, Quality, and Client Success to deliver exceptional client outcomes.

If you thrive on building high-performance teams, driving operational excellence, and shaping growth for a global organization, apply now.