Senior Manager Process Excellence & CI

Philip Morris International; Kraków; On-site; PLN 274,000 - 328,000; Full time

Job summary

Philip Morris International is seeking an experienced Process Excellence professional to lead CI and BPM initiatives in Poland. You will drive efficiency and service quality, partner with Global Process Owners, and apply Lean, Six Sigma, BPM, and process intelligence to optimize end-to-end processes.

The role also involves sustaining a CI culture, delivering training and enablement, supporting governance and value realization, and promoting standardized methodologies across the organization.

Qualifications

• 5-7 years in Process Excellence, CI, BPM, OPEX, or Shared Services roles.
• Lean Six Sigma Green or Black Belt; familiarity with Signavio is a strong asset.
• Experience leading improvement projects and partnering across complex, cross-functional environments.
• Strong analytical thinking, problem-solving, and data-driven decision-making skills.
• Effective communication and ability to influence stakeholders.

Responsibilities

• Lead CI/BPM improvement projects that drive measurable efficiency and service quality gains.
• Partner with Global Process Owners to identify, scope, and prioritize transformation opportunities.
• Apply Lean, Six Sigma, BPM, and process intelligence (e.g., Signavio) to optimize end-to-end processes.
• Promote BPM standards and drive adoption across the organization.
• Deliver CI/BPM training, coaching, and enablement programs for teams and stakeholders.

Skills

Process Excellence

CI/BPM

Lean Six Sigma

Signavio

Cross-functional

Process Mining

English Proficiency

Tools

Signavio

Job description

At PMI, we're building our future on one clear purpose: to deliver a smoke‑free future.

What you'll do – Lead high-impact CI & BPM Initiatives

• Lead CI/BPM improvement projects that drive measurable efficiency and service quality gains
• Partner with Global Process Owners to identify, scope, and prioritize transformation opportunities
• Apply Lean, Six Sigma, BPM, and process intelligence (e.g., Signavio) to optimize end-to-end processes
• Ensure initiatives are consistent, insight-driven, and aligned to enterprise transformation priorities

Deploy CI & BPM Frameworks and Standards

• Support the execution of PMI's BPM Playbook and CI Products & Services
• Maintain CI and BPM toolkits, templates, and methods to ensure high-quality, standardized delivery
• Contribute to process modeling, future-state design, and lifecycle management activities
• Promote BPM standards and drive adoption across the organization

Build Capability & Strengthen CI Culture

• Deliver CI/BPM training, coaching, and enablement programs for teams and stakeholders
• Support Communities of Practice, fostering best-practice sharing and process-centric ways of working
• Help embed a continuous improvement mindset through communication, engagement, and structured recognition

Support Governance & Value Realization

• Contribute to the CI initiative portfolio, supporting transparency, prioritization, and execution excellence
• Provide hands‑on support and coaching for strategic and tactical CI efforts
• Partner with GPOs and Service Lines to track productivity opportunities and efficiency gains
• Enable data-driven decision making and contribute to benefit realization tracking

Skills & Capabilities

• 5-7 years in Process Excellence, CI, BPM, OPEX, or Shared Services roles
• Lean Six Sigma Green or Black Belt required; familiarity with BPM and Signavio is a strong asset
• Experience leading improvement projects and partnering across complex, cross-functional environments
• Strong analytical thinking, problem-solving, and data-driven decision‑making skills
• Effective communication skills with the ability to simplify complexity and influence stakeholders
• Experience in change management, digital enablement, or process intelligence tools (process mining, modelling) is an advantage
• Full professional proficiency in English is a must; Polish is an asset

Relocation support isn't available for this job.

PMI operates in line with ethical principles and encourages a SpeakUp culture. Concerns regarding this job offer or recruitment process can be reported to [e-mail].

For applicants in Poland, the salary is no less than 27 000 PLN gross monthly.