Senior Mainframe Support Engineer - CICS Specialist (Hybrid)

DXC Technology; Warszawa; Hybrid; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Stable employment in international co.

Advancement opportunities

Flexible work arrangement

Modern offices in Warsaw & Wroclaw

Medical and life insurance packages

Multisport Card

Job summary

DXC Technology is seeking a Senior Mainframe Support Engineer to deliver operational services for outsourcing accounts, focusing on minimizing downtime and maintaining high customer satisfaction. The role collaborates with team leads and support teams, with hybrid work from Warsaw, Krakow, or Wroclaw.

You will apply ITIL practices, perform deep troubleshooting, and contribute to CMDB and change planning. A strong CICS background, 5+ years mainframe experience, and English (B2) are required.

Qualifications

• Must have strong CICS expertise and hands-on mainframe experience.
• Solid understanding of ITIL/ITSM processes and service operation.
• Fluent English (B2) required for global collaboration.

Responsibilities

• Collaborate with Team Technology Lead, Account Support Team, and other support teams.
• Maintain deep understanding of the customer environment and support processes.
• Follow ITIL standards and proactively address service issues.
• Maintain and update technical documentation and ensure compliance with internal standards.
• Participate in quality and productivity projects and ensure process compliance.
• Provide technical consultation, training, and lead workshops; complete mandatory training.

Skills

CICS expertise

Mainframe knowledge

ITIL/ITSM knowledge

English (B2)

Education

Bachelor's degree in CS/CE/EE or MIS

Job description

DXC Technology is seeking a Senior Mainframe Support Engineer to deliver operational services for outsourcing accounts, focusing on minimizing downtime and maintaining high customer satisfaction. The role collaborates with team leads and support teams, with hybrid work from Warsaw, Krakow, or Wroclaw.

You will apply ITIL practices, perform deep troubleshooting, and contribute to CMDB and change planning. A strong CICS background, 5+ years mainframe experience, and English (B2) are required.