Senior Mainframe Support Engineer

DXC Technology Company; Warszawa; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Multisport Card

DXC University access

Job summary

DXC Technology is seeking a Senior Mainframe Support Engineer in Poland for delivering operational services to outsourcing accounts and minimizing unplanned downtime. The role is hybrid from Warsaw, Krakow, or Wroclaw, reporting to team management.

You will work closely with multiple teams, follow ITIL processes, and ensure documentation, training, and problem management activities are performed to maintain high customer satisfaction.

Qualifications

• Primary requirement - CICS expertise.
• Minimum of 5+ years hands-on Mainframe knowledge.
• Fluent in English (B2).
• Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, MIS.

Responsibilities

• Collaborate with Team Technology Lead, Account Support Team, and other support teams.
• Maintain deep understanding of the customer’s business, environment, and support processes.
• Follow ITIL standards and proactively address service issues.
• Maintain and update technical documentation and ensure internal standards compliance.
• Participate in quality and productivity projects and ensure process compliance.
• Provide technical consultation, training, and lead workshops; keep up with mandatory training.
• Conduct deep-level troubleshooting and participate in Root Cause Analysis.
• Plan changes and maintain CMDB; participate in advisory boards.
• Manage projects related to the responsible platform/technology.

Skills

CICS expertise

English (B2)

Education

Degree in Computer Science / Computer Engineering / Electrical Engineering / MIS

Job description

Job Description

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.

For more information, visit www.dxc.technology.

The Mainframe Senior Support Engineer is responsible for delivering operational services to outsourcing accounts on time, on target with quality. The main goal is to minimize the amount of unplanned downtime in the customer’s production environment and to achieve a high level of customer satisfaction.

He/she works in close relationship with other teams and is under direct supervision by the team management.

Role

Senior Mainframe Support Engineer

Hybrid from Warsaw, Krakow, or Wroclaw

Key Responsibilities

• Collaboration & Relationship Building: Work closely with the Team Technology Lead, Account Support Team, and other support teams.
• Customer Knowledge: Maintain a deep understanding of the customer’s business, environment, and support processes.
• Incident Management: Follow ITIL standards, proactively addressing service issues.
• Documentation: Maintain and update technical documentation and ensure compliance with internal standards.
• Quality & Compliance: Participate in quality and productivity projects, ensuring process compliance.
• Technical Support & Training: Provide technical consultation, training, and lead workshops. Keep up with mandatory training requirements.
• Troubleshooting & Problem Management: Conduct deep-level troubleshooting, participate in Root Cause Analysis, and manage problem lifecycles.
• Change & Configuration Management: Implement and plan changes, participate in advisory boards, and maintain Configuration Management Database (CMDB).
• Project Management: Implement technical projects related to the responsible platform/technology.

Required Skills and Experience

• Primary requirement - CICS expertise
• Minimum of 5+ years hands-on Mainframe knowledge
• Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems
• Preferably 10+ years experience within IT Operations, infrastructure services support
• Excellent understanding of ITSM/ITIL processes
• Fluent in English (B2)

Why would you join us?

DXC is a leading Fortune 500 IT services leader, with $17.7 billion in revenue and over 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, financial markets function and businesses move at the speed of digital commerce. We serve much of the Fortune 500 and have an over 60-year track record of delivering and modernizing the world’s most mission-critical IT systems. DXC's "people-first" strategy is core to our company, and our colleagues are our greatest asset. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.

Additionally, we offer:

• stable employment in an international company
• advancement opportunities within the organization (a variety of exciting projects with an array of technologies and tools)
• flexibility in work arrangement
• modern and conveniently located offices in Wrocław and Warsaw
• an onboarding buddy’s support to make you feel comfortable in our company from day one
• substantial medical insurance package provided in cooperation with the biggest medical services provider in Poland
• life insurance package
• Multisport Card unlimited access to DXC University with courses from a bunch of external partners for the best learner's experience (e.g.Udemy)
• access to a foreign language learning platform
• DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, VMware, Workday)
• Employee Referral Program - a financial bonus for the referrer for a successful candidate recommendation
• Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)
• Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
• opportunity to join our numerous charity and ecology-related events organized by our CSR Team (Corporate Social Responsibility)
• DiXi Cool activities: trips, sports and wellness events, discounts for cultural events

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.