Senior Loyalty Growth Manager

Autodoc Group; Warszawa; On-site; PLN 213,766 - 299,273; Full time

Benefits offered by this job

Competitive salaries

Annual vacation of 26 days

Cafeteria benefits system

Mental Wellbeing Program

Corporate Discounts

Retail discounts

Professional development opportunities

Job summary

A leading auto parts ecommerce company is seeking a Senior Loyalty Manager to shape and manage customer loyalty initiatives. The role focuses on developing a loyalty program, defining KPIs, and analyzing customer behavior to enhance retention and activation. Ideal candidates will have proven loyalty management experience, strong analytical skills, and be fluent in English. The company offers competitive salaries, extensive benefits, and professional development opportunities.

Qualifications

• Proven experience in loyalty management within e-commerce or a similar industry.
• Solid understanding of customer lifecycle behavior.
• Experience in the automotive aftermarket is a plus but not required.

Responsibilities

• Develop and enhance the loyalty program.
• Define and monitor key KPIs such as retention rates.
• Evaluate campaign performance and loyalty KPIs.
• Identify customer needs within the automotive segment.

Skills

Loyalty management experience

Strong analytical skills

Understanding of e-commerce metrics

Excellent communication skills

Fluent English

Strategic mindset

Job description

A leading auto parts ecommerce company is seeking a Senior Loyalty Manager to shape and manage customer loyalty initiatives. The role focuses on developing a loyalty program, defining KPIs, and analyzing customer behavior to enhance retention and activation. Ideal candidates will have proven loyalty management experience, strong analytical skills, and be fluent in English. The company offers competitive salaries, extensive benefits, and professional development opportunities.