Loyalty Growth Lead

Autodoc Group; Województwo mazowieckie; On-site; PLN 190,516 - 275,190; Full time

Benefits offered by this job

Competitive salaries based on experience

26 vacation days plus birthday off

Cafeteria benefits system

Mental Wellbeing Program

Corporate Discount on parts

Retail discounts up to 75%

Opportunities for advancement

Free language classes

Job summary

Autodoc Group is seeking a Senior Loyalty Manager in Poland to lead customer loyalty initiatives. The role involves optimizing loyalty programs, monitoring KPIs, and analyzing customer behavior. Ideal candidates will have experience in loyalty management and strong analytical skills. Additional benefits include competitive salaries, 26 vacation days, and a benefits system offering life insurance, medical care, and retail discounts. Join us to shape a customer-centric loyalty ecosystem that fosters repeat business.

Qualifications

• Experience in loyalty management within e-commerce or similar industry.
• Strong analytical skills to evaluate performance and customer behavior.
• Fluent in English, with knowledge of Russian or Ukrainian as a bonus.

Responsibilities

• Develop and enhance the loyalty program.
• Define and monitor KPIs for customer retention.
• Analyze customer behavior to identify growth opportunities.
• Evaluate campaign performance and drive continuous improvement.
• Conduct market research to understand customer needs.

Skills

Loyalty management

Analytical skills

E-commerce metrics understanding

Communication skills

Cross-functional collaboration

Fluent English

Russian or Ukrainian (plus)

Job description

Autodoc Group is seeking a Senior Loyalty Manager in Poland to lead customer loyalty initiatives. The role involves optimizing loyalty programs, monitoring KPIs, and analyzing customer behavior. Ideal candidates will have experience in loyalty management and strong analytical skills. Additional benefits include competitive salaries, 26 vacation days, and a benefits system offering life insurance, medical care, and retail discounts. Join us to shape a customer-centric loyalty ecosystem that fosters repeat business.