Senior Live Ops Lead: Metagame & Retention Strategy

VGW EU; Kraków; On-site; PLN 180,000 - 240,000; Full time

Job summary

VGW is seeking an experienced Senior Live Ops Specialist to join our global Marketing team. You will drive player engagement by coordinating the setup, testing, and delivery of timely, relevant messaging and metagame features.

You will work with Marketing, Product and Analytics to ensure features run smoothly, enabling a personalised player experience and strong retention across our brands.

Qualifications

• 4+ years in digital operations with gaming experience.
• Experience in live operations, driving monetisation and retention via live campaigns and optimisations.
• Expertise in strategic planning including schedule, budget and campaign management.
• Analytical skills with data analysis, statistics and experimentation methods (A/B testing).
• Creative problem solving with an innovation mindset.
• Strong understanding of performance metrics and player motivations.

Responsibilities

• Own the implementation, execution and optimisation of Metagame features on Chumba Casino, including Quests, Loot Boxes, Free Spins, Lobby Management and other Mini Games.
• Use Metagame features to reward loyalty and drive retention, plus provide timely insights on performance.
• Contribute to strategising and developing an integrated Live Operations ecosystem.
• Assist marketing, product and analytics in troubleshooting Live Ops escalations when the Australian team is offline.
• Mentor junior Live Ops team members as the team grows.

Skills

Live Ops

Monetisation

Retention campaigns

Campaign management

Data analysis

Tools

Jira

Confluence

Asana

Slack

Office

GSuite

Braze

Job description

VGW is seeking an experienced Senior Live Ops Specialist to join our global Marketing team. You will drive player engagement by coordinating the setup, testing, and delivery of timely, relevant messaging and metagame features.

You will work with Marketing, Product and Analytics to ensure features run smoothly, enabling a personalised player experience and strong retention across our brands.