Senior Live Ops & Engagement Specialist

VGW; Województwo mazowieckie; On-site; PLN 180,000 - 300,000; Full time

Job summary

VGW is an interactive entertainment company delivering world-class, free-to-play online social games. We are seeking a Senior Live Ops Specialist to join our global Marketing team and drive engagement and loyalty strategies.

You will coordinate setup, testing, and delivery of timely messaging and metagame features to enhance player experience, collaborating with marketing, product and analytics teams to ensure smooth operation and personalised experiences for players.

Qualifications

• 4+ years of experience in digital operations within gaming.
• Strong live operations focus to drive monetisation and retention.
• Experience with scheduling, budgeting, and campaign management.
• Proficient in data analysis, statistics and experimentation methods.
• Creative problem solver with strong innovation mindset.
• Familiar with Jira, Confluence, Asana, Slack, Office or GSuite.
• Bonus: Braze experience.

Responsibilities

• Own the implementation, execution, and optimisation of Metagame features on Chumba Casino: including Quests, Loot Boxes, Free Spins, Lobby Management and other new and existing Mini Game offerings.
• Using these Metagame features to reward loyalty and drive retention of our players as well providing timely insights on the performance of these efforts on retention.
• Contributing to the strategisation, development and eventual optimisation of an integrated Live Operations ecosystem.
• Assist our player facing teams in trouble shooting Live Operations escalations or issues when the Australian team is offline.
• Mentor junior Live Ops team members (in the medium term), fostering a collaborative and high-performing work environment.

Skills

Live operations

Gaming industry experience

Data analysis

Campaign management

A/B testing

Project management

Braze

Tools

Jira

Confluence

Asana

Slack

Office

GSuite

Braze

Job description

VGW is an interactive entertainment company delivering world-class, free-to-play online social games. We are seeking a Senior Live Ops Specialist to join our global Marketing team and drive engagement and loyalty strategies.

You will coordinate setup, testing, and delivery of timely messaging and metagame features to enhance player experience, collaborating with marketing, product and analytics teams to ensure smooth operation and personalised experiences for players.