Senior ITSM Consultant with German (f/m/x)

Sii Sweden; Polska; Hybrid; PLN 120,000 - 190,000; Full time

Job summary

Sii Sweden in Poland is looking for experienced ITSM consultants to help optimize and implement ServiceNow modules (ITSM, ITOM, ITAM, HRSD, SecOps, SPM, CSM) for European and US clients. You will apply hands-on expertise to improve service delivery, drive process standardization, and enhance KPI-driven performance across ITIL processes.

Join a dedicated ServiceNow Competency Center and collaborate with client teams to define clear processes, measurable KPIs, and high-quality service outcomes in

Job description

ServiceNow Competency Center provides services to customers from various industries in Europe and the United States. We specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platform usage within the customer organization. Our experience spans among ITSM / ITOM / ITAM / HRSD / SecOps / SPM / CSM modules.

We support a leading financial services client with consulting and operational expertise across key ITIL processes, aiming to further develop and stabilize a high-performing IT service organization. Our focus is on clearly defined processes, measurable KPIs, and consistently high service quality. We are looking for experienced ITSM consultants who combine strong theoretical knowledge with a pragmatic, hands-on approach to process optimization and implementation.