Senior ServiceNow Analyst (f/m/x)

Sii Sweden; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Sii Sweden in Warszawa is seeking an experienced ServiceNow analyst to join a three-person team on an international financial project. You will gather and analyze business and functional requirements, run workshops, map AS-IS to TO-BE, and translate needs into ServiceNow backlog items.

This role offers exposure to multi-module platform work and requires strong analytical and stakeholder communication skills.

Responsibilities

• Gathering and analyzing business and functional requirements.
• Conducting workshops with stakeholders.
• Analyzing AS-IS processes and designing TO-BE.
• Preparing user stories and acceptance criteria.
• Translating business needs into requirements for ServiceNow.
• Conducting fit-gap analysis against the platform's standard capabilities.
• Refining the backlog and clarifying the scope.

Job description

We are looking for an experienced ServiceNow analyst for a project to build a multi-module platform for an international financial company. As part of a team of three analysts, you will be responsible for gathering and analyzing business and functional requirements. If you are passionate about process analysis and want to work in a dynamic environment, this offer is for you.

• Gathering and analyzing business and functional requirements
• Conducting workshops with stakeholders
• Analyzing AS-IS processes and designing TO-BE
• Preparing user stories and acceptance criteria
• Translating business needs into requirements for ServiceNow
• Conducting fit-gap analysis against the platform's standard capabilities
• Refining the backlog and clarifying the scope