Senior ITSM Consultant - ITIL & ServiceNow

Sii Poland; Katowice; Presencial; PLN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Great Place to Work

Profit sharing

Medical care

Centre of internal trainings

Office events

Descripción de la vacante

Sii Poland is seeking an experienced ITSM consultant to optimize and implement ITIL processes within financial services contexts in Poland. You will analyze, design, and drive improvements across core ITIL areas, collaborating with operations, service owners, and management while ensuring governance through SLAs and KPIs.

You will facilitate workshops and training, contribute to compliant, high-quality service delivery, and work with ServiceNow/Jira Service Management environments along with

Formación

• Minimum 5 years IT Service Management (ITSM) experience.
• In-depth understanding of ITIL and its process landscape.
• Experience in process management, continuous improvement, and optimization initiatives.
• Degree in Information Technology or related field, or equivalent experience.
• Strong communication and facilitation across senior management levels.

Responsabilidades

• Provide consulting, analysis, and continuous improvement of ITSM processes across core ITIL areas (Incident, Problem, Change, Service Request, Change Enablement).
• Identify process weaknesses and develop sustainable improvements with relevant departments.
• Act as interface between operations, service owners, and management stakeholders.
• Support introduction and operationalization of ITIL best practices in live environments.
• Establish and maintain SLA/KPI reporting for governance and optimization.
• Implement QA measures and support audits/regulatory requirements in financial services.
• Design and deliver workshops, training sessions, and enablement initiatives for support and process.

Conocimientos

ITSM experience

ITIL framework

Stakeholder management

English fluency

German fluency

Communication skills

Team orientation

Self-driven

Problem solving

Educación

Bachelor's degree in IT or related field

Herramientas

ServiceNow

Jira Service Management

HP Service Manager

ITIL tools

Descripción del empleo

Sii Poland is seeking an experienced ITSM consultant to optimize and implement ITIL processes within financial services contexts in Poland. You will analyze, design, and drive improvements across core ITIL areas, collaborating with operations, service owners, and management while ensuring governance through SLAs and KPIs.

You will facilitate workshops and training, contribute to compliant, high-quality service delivery, and work with ServiceNow/Jira Service Management environments along with