Senior IT Support Engineer — Global End-User Tech Lead

Box.com; Województwo mazowieckie; On-site; PLN 120,000 - 180,000; Full time

Job summary

Box IT End User Services seeks a Senior IT Support Engineer to provide end-user technical support across mobile, desktop, A/V, and networking domains. The role includes hardware procurement, asset management, and cross-functional collaboration with Facilities, Sales, Engineering and People Operations.

We require 4+ years in IT support, strong Windows and macOS knowledge, and excellent English and Polish communication.

Qualifications

• 4+ years of experience in IT end-user support.
• Proficient with Windows and Mac environments.
• Experience supporting global teams and complex initiatives.

Responsibilities

• Troubleshoot and support IT end-user issues (mobile, desktop, A/V).
• Procurement, asset and inventory management for IT hardware/software.
• Collaborate cross-functionally with Facilities, Sales, Engineering, People Ops.
• Manage IT communications between HQ and remote offices.
• Imaging systems, configuring applications, enforcing security policies.
• Provide daily onsite office support, Monday to Friday.

Skills

Windows OS

macOS

Networking concepts

English & Polish communication

Cross-functional collaboration

Education

Technical certification in desktop OS

Mac certification

PMP certification

Tools

Lenovo hardware

Apple hardware

Zoom

RingCentral

Job description

Box IT End User Services seeks a Senior IT Support Engineer to provide end-user technical support across mobile, desktop, A/V, and networking domains. The role includes hardware procurement, asset management, and cross-functional collaboration with Facilities, Sales, Engineering and People Operations.

We require 4+ years in IT support, strong Windows and macOS knowledge, and excellent English and Polish communication.