Senior IT Support Engineer - Global End-User Tech Lead

Box Com; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

Box Poland is seeking a Senior IT Support Engineer to join a global IT team. You will resolve mobile, desktop, audio/video, and network issues, support end users, and mentor peers. The role requires adaptability to rapid growth and a passion for delivering great service.

Based in Warsaw, you will work onsite five days a week, collaborating with Facilities, Sales and Engineering. English and Polish fluency, 4+ years in IT support, and experience with Zoom/RingCentral are highly desired.

Qualifications

• 4+ years of working experience in an IT Support role.
• Working knowledge of Windows and OSX operating systems.
• Knowledge of networking concepts.
• Experience with voice and video conferencing solutions (Zoom, RingCentral).
• Excellent verbal and written communication in English and Polish.
• Technical certification in desktop operating systems.

Responsibilities

• Troubleshooting and support for IT end user issues: mobile, desktop, audio/video, peripherals, etc.
• Procurement, asset and inventory management for IT hardware and software
• Cross-departmental collaboration with Facilities, Sales, Engineering, People Operations
• Managing IT communication between headquarters and remote office
• Perform system imaging, application configurations, and security policy enforcement
• Daily onsite office support, from Monday to Friday

Skills

IT Support

Windows & OSX

Networking basics

Video conferencing

English & Polish

Project coordination

Team leadership

Desktop OS certification

Tools

Zoom

RingCentral

Lenovo hardware

Apple hardware

Windows

macOS

Job description

Box Poland is seeking a Senior IT Support Engineer to join a global IT team. You will resolve mobile, desktop, audio/video, and network issues, support end users, and mentor peers. The role requires adaptability to rapid growth and a passion for delivering great service.

Based in Warsaw, you will work onsite five days a week, collaborating with Facilities, Sales and Engineering. English and Polish fluency, 4+ years in IT support, and experience with Zoom/RingCentral are highly desired.