Senior IT Ops Engineer — Production Reliability

Nordea

Województwo pomorskie

Hybrid

PLN 180,000 - 240,000

Full time

4 days ago

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Job summary

Nordea is seeking a Senior IT Operations Engineer to own the day-to-day health of our Credit APIs and microservices in production. You will investigate incidents, resolve root causes, and ensure stability, performance, and reliability for end users and downstream services.

The role involves close collaboration with multinational teams across the Nordics, Poland and India and a hybrid work model. You will monitor, deploy, and maintain production environments, document runbooks, and drive

Qualifications

5+ years of IT Operations or 2nd line technical support/DevOps experience.
Proven track record of owning incidents end-to-end (alert to RCA to prevention).
2+ years in ITIL framework (incident, problem, change).
Strong background in Agile delivery with development teams.
Excellent English communication skills.

Responsibilities

Own RCA for production incidents and implement preventive measures.
Monitor service health, detect anomalies, and act before incidents occur.
Oversee release deployments in CI/CD, troubleshoot and roll back when needed.
Keep pre-production and production environments stable and aligned.
Document operational procedures and known issues to build a knowledge base.
Collaborate with development and platform teams to triage issues and close prod–dev feedback loop.
Identify recurring pain points and propose automation or tooling to reduce toil.
Improve observability with dashboards, alerts, and log queries.
Contribute to service continuity initiatives and disaster recovery drills.