Senior IT Analyst: Service Automation & Portal Dev

Nordea Group; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

Nordea Bank Abp in Poland is seeking an Expert IT Analyst / Service Developer to design and improve digital support tools within the Self Service Portal End User Services team. You will analyze business needs, collaborate with end users and stakeholders, and drive design, development and continuous improvement of automated services and workflows.

The role focuses on building integrations, maintaining data quality, and supporting incident resolution, with a hybrid work model and opportunities to

Qualifications

• Experience as IT Analyst or Service Developer.
• Experience with BMC Helix / Digital Workplace.
• Hands-on with Power Apps and Power Automate.
• Experience with API integrations.
• Strong SQL and database knowledge.
• Data governance and data quality understanding.

Responsibilities

• Analyse business needs and translate them into practical solutions.
• Design, develop and maintain services, workflows and automations in BMC Digital Workplace (DWP), Power Apps and Power Automate.
• Design and maintain API integrations between above systems.
• Create, maintain and support databases used by the services.
• Take ownership of databases and their data, ensuring data quality, governance and compliance.
• Create and maintain workflows, forms and service processes.
• Collaborate with stakeholders, service owners and platform teams.
• Support incident resolution, testing and continuous improvements.

Skills

Analytical skills

Troubleshooting

Documentation

Communication

Stakeholder management

SQL knowledge

Tools

BMC Digital Workplace

Power Apps

Power Automate

APIs

Databases

Job description

Nordea Bank Abp in Poland is seeking an Expert IT Analyst / Service Developer to design and improve digital support tools within the Self Service Portal End User Services team. You will analyze business needs, collaborate with end users and stakeholders, and drive design, development and continuous improvement of automated services and workflows.

The role focuses on building integrations, maintaining data quality, and supporting incident resolution, with a hybrid work model and opportunities to