Service Desk Specialist - Frontline IT Support

Nordea; Polska; Hybride; PLN 71 000 - 85 000; Plein temps

Résumé du poste

Nordea Bank Norge ASA is seeking a Service Desk Specialist in Warsaw to provide first-level IT support to end users. You will interact with cross-border teams, document incidents, and help resolve IT issues while working from the new office with flexible shifts.

The role requires English at B2 level, at least one year of relevant experience or education, and a customer-focused, communicative mindset. Hybrid working model and career development opportunities are offered, with a gross PLN 7,000

Qualifications

• English level B2 required.
• At least 1 year of experience in a similar role or relevant education completed.
• Open-minded with a can-do attitude for challenges.
• Strong customer focus and good communication skills.
• Knowledge of incident and request management (ITIL) is a plus.

Responsabilités

• Provide end-user support via phone, chat, or ITSM tools for IT issues and requests.
• Coordinate with other support teams to resolve incidents involving infrastructure and applications.
• Register, prioritize, and document incidents using the incident management procedures.
• Diagnose software and hardware issues to find effective solutions for users.
• Share knowledge with colleagues to implement best practices and improve service.
• Continuously learn and stay updated within your area of responsibility to grow professionally.

Connaissances

English (B2)

Experience in similar role

Customer focus

Communication skills

ITIL knowledge

Formation

Relevant education

Description du poste

Nordea Bank Norge ASA is seeking a Service Desk Specialist in Warsaw to provide first-level IT support to end users. You will interact with cross-border teams, document incidents, and help resolve IT issues while working from the new office with flexible shifts.

The role requires English at B2 level, at least one year of relevant experience or education, and a customer-focused, communicative mindset. Hybrid working model and career development opportunities are offered, with a gross PLN 7,000