Expert IT Analyst

Nordea Group; Województwo mazowieckie; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Nordea is seeking an Expert IT Analyst / Service Developer to join the Self Service Portal End User Services team. You will analyse business needs and drive design, development and continuous improvement of automated services across the Self Service Portal.

You will work with end users and stakeholders, design and maintain services and databases, and contribute to service architecture and operational support, delivering a best-in-class digital user experience across the platform.

Qualifications

• Experience as an IT Analyst or Service Developer.
• Hands-on experience with Power Apps and Power Automate.
• Experience with API integrations and databases.
• Strong analytical, troubleshooting and documentation skills.
• Good communication and stakeholder management skills.

Responsibilities

• Analyse business needs and turn them into practical solutions.
• Design, develop and maintain services, workflows and automations in BMC Digital Workplace (DWP), Power Apps and Power Automate.
• Design and maintain API integrations between above systems.
• Create, maintain and support databases used by the services.
• Take ownership of databases and their data, ensuring data quality, governance and compliance standards are followed.
• Create and maintain workflows, forms and service processes.
• Collaborate with stakeholders, service owners and platform teams.
• Support incident resolution, testing and continuous improvements.

Skills

IT Analyst

Service Developer

Power Apps

Power Automate

API integrations

SQL

Data governance

Stakeholder management

Documentation

Tools

BMC Helix

Digital Workplace

Self Service Portal

Active Directory

IIQ

Enterprise workflow platforms

Job description

About our team

Welcome to the Self Service Portal End User Services team. You will join a team responsible for building, enhancing and operating the Self Service Portal, enabling self service capabilities for end users across Nordea. As an Expert IT Analyst / Service Developer, you will analyse business needs, work closely with end users and stakeholders, and drive the design, development and continuous improvement of requestable and automated services. You will also contribute to service architecture, development processes and operational support, helping to deliver a best in class digital user experience across the platform.es

What you’ll be doing:

• Analyse business needs and turn them into practical solutions.
• Design, develop and maintain services, workflows and automations in BMC Digital Workplace (DWP), Power Apps and Power Automate.
• Design and maintain API integrations between above systems.
• Create, maintain and support databases used by the services.
• Take ownership of databases and their data, ensuring data quality, governance and compliance standards are followed.
• Create and maintain workflows, forms and service processes.
• Collaborate with stakeholders, service owners and platform teams.
• Support incident resolution, testing and continuous improvements.

Who you are:

• Experience as an IT Analyst, Service Developer or similar role.
• Experience with BMC Helix, Digital Workplace, Self Service Portal or similar platforms.
• Experience building services, workflows and automations.
• Hands‑on experience with Power Apps and Power Automate.
• Experience with API integrations.
• Good knowledge of SQL and databases.
• Experience maintaining databases and taking ownership of data‑related solutions.
• Understanding of data ownership, data governance and data quality.
• Strong analytical, troubleshooting and documentation skills.
• Good communication and stakeholder management skills.

It would be ideal if you also:

• Experience with Active Directory, IIQ or similar platforms.
• Knowledge of IT Service Management processes.
• Experience with enterprise workflow and automation platforms.

What we offer

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

We reserve the right to reply only to selected applications.