People Systems Analyst

QVC Group Global Business Services; Kraków; Hybrid; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life Insurance

MyBenefit platform (Multisport)

Eye-care reimbursement

Performance-related bonus

Referral program

Additional annual leave for company-dr

Mental health support line

Free parking

Job summary

QVC Group Global Business Services is seeking a People Systems Analyst to provide Tier 2 support for HR systems, ensuring reliable processes, accurate data, and a positive user experience. The role is hybrid with on-site days at Wielicka 30, Kraków, 3–5 times per month.

You will work with HR Services and the People Tech team to test systems, maintain documentation, and identify improvements. English proficiency at C1+ is required, with 1–2 years in a related role and a bachelor’s degree.

Qualifications

• 1-2 years of experience supporting HR systems, testing, documentation, or ticket resolution.
• Strong analytical, troubleshooting, and problem-solving skills.
• Familiarity with HR platforms such as Workday.
• Clear communication skills and the ability to explain technical topics to different audiences.
• A proactive learning mindset, ownership, and continuous improvement.

Responsibilities

• Provide Tier 2 support for HR systems, investigating and resolving cases within agreed service levels.
• Identify root causes, recurring issues, and opportunities to improve systems and processes.
• Escalate complex issues to the appropriate technical partners.
• Complete routine system maintenance and support system testing for releases, fixes, and changes.
• Create and maintain clear support documentation and knowledge materials.
• Work with People Tech teams to support reliable processes and data accuracy.
• Provide guidance and training to help teams use HR systems effectively.

Skills

Analytical skills

Troubleshooting

Documentation

Communication

English (C1)

Education

Bachelor's degree

Tools

Workday

Job description

PL1100

We Are Currently Looking For

People Systems Analyst

Your Opportunity, Your Team

Join our growing HR Services organization supporting employees and managers across multiple countries and business functions.

As People Systems Analyst, you will provide Tier 2 support across our HR systems, helping resolve technical issues and ensuring reliable processes, accurate data, and a positive user experience.

You will work closely with HR Services, People Tech team, and end users to support system testing, maintain clear documentation, and identify opportunities to improve our systems and ways of working.

Where You'll Work

This is a hybrid role and requires you to be on-site at our office at Wielicka 30, Kraków, 3 to 5 times per month.

On-site days are predetermined and standardized across the company.

What You’ll Do

• Provide Tier 2 support for HR systems, investigating and resolving cases within agreed service levels
• Identify root causes, recurring issues, and opportunities to improve systems and processes
• Escalate complex issues to the appropriate technical partners
• Complete routine system maintenance and support system testing for releases, fixes, and changes
• Create and maintain clear support documentation and knowledge materials
• Work with People Tech teams to support reliable processes and data accuracy
• Provide guidance and training to help teams use HR systems effectively

What You’ll Bring

• 1-2 years of experience supporting HR systems, testing, documentation, or ticket resolution
• Strong analytical, troubleshooting, and problem-solving skills
• Familiarity with HR platforms such as Workday
• Clear communication skills and the ability to explain technical topics to different audiences
• A proactive learning mindset, strong ownership, and a focus on continuous improvement
• Confidence working with changing priorities and complex issues
• English proficiency at C1 level or above
• A bachelor’s degree and experience in a global HR Shared Services environment

What We Offer

• Hybrid work model combining office & remote work
• Private medical care
• Life Insurance
• Access to MyBenefit platform (Multisport included)
• Eye-care reimbursement
• Company performance-related bonus
• Referral program with a financial bonus
• 1 day extra of annual leave for company-driven initiatives
• Mental health support line for you and your relatives
• Attractively located office with free parking for employees

Posiadamy procedurę zgłoszeń wewnętrznych, która umożliwia dokonywanie zgłoszeń o naruszeniu prawa w ramach zakresu wskazanego w ustawie o ochronie sygnalistów. Zgłoszeń można dokonywać korzystając z dedykowanego kanału dostępnego pod adresem: qvcgroup.ethicspoint.com

We have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available at qvcgroup.ethicspoint.com

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.