Senior Enterprise Mobility & MDM Specialist

Choosecolumbusga; Poland; Remote; PLN 104,000 - 208,000; Full time

Benefits offered by this job

Employee assistance program

Tuition reimbursement

Retirement benefits

Incentive program

Employee recognition program

Job summary

RTX, the world’s largest aerospace and defense company, seeks a Mobility Operations Specialist to support enterprise mobility, manage end-user devices, and coordinate with BU Mobile Leads. The role covers design, deployment and ongoing maintenance of mobility solutions, with emphasis on security, governance, and rapid incident response.

Ideal candidates have 8+ years in mobility operations, strong vendor relations, and experience with MDM, AD/Azure AD, and ServiceNow.

Qualifications

• Minimum of 8 years’ experience architecting and deploying mobility/enterprise operations solutions.
• Experience with Mobile Device Management software and governance.

Responsibilities

• Support end users across the enterprise.
• Design and develop enterprise mobility operations solutions.
• Partner with BU Mobile Leads on end user support system consolidation and escalations.
• Track and close ticket escalations using MDM tools and ServiceNow.
• Create and modify Knowledge Based Articles.
• Vendor management and partnerships.
• Contribute to new engineering and service technologies innovations.
• Consolidate Mobile Operations Processes including deployment, upgrades, packaging, device depot and helpdesk.
• Undertake complex projects and ad-hoc requests.
• Provide architecture, administration, maintenance and monitoring for multiple MDM environments.
• Suggest improvements to service delivery and security.
• Perform system upgrades of on-premise and cloud servers.
• Maintain documentation such as SOPs and system architecture guides.

Skills

Mobile Device Management

ServiceNow

Help desk tooling

Customer support

Project management

Vendor management

Communication

Analytical skills

Security

Clearance knowledge

Education

Bachelor’s degree in Computer Science or related

Tools

ADFS

Azure Active Directory

Job description

RTX, the world’s largest aerospace and defense company, seeks a Mobility Operations Specialist to support enterprise mobility, manage end-user devices, and coordinate with BU Mobile Leads. The role covers design, deployment and ongoing maintenance of mobility solutions, with emphasis on security, governance, and rapid incident response.

Ideal candidates have 8+ years in mobility operations, strong vendor relations, and experience with MDM, AD/Azure AD, and ServiceNow.