DT Infrastructure Specialist - Mobility Operations Sr. Analyst

Prattwhitney; Rzeszów; On-site; PLN 78,000 - 160,000; Full time

Benefits offered by this job

Employee Assistance Program

Study funding

Retirement plan

Employee recognition program

Job summary

RTX is seeking a Mobility Operations Specialist to join a small team delivering end-to-end mobility services, from deployment to ongoing support, across the enterprise and international units. You will translate vendor products and roadmaps into implemented solutions while protecting current operations.

The role covers architecture and engineering of mobility operations, managing MDM tools, security, and integrations, with responsibilities spanning process consolidation, vendor management, and

Qualifications

• Minimum 5 years’ experience architecting and deploying process improvements.
• Experience with Mobile Device Management software.
• Experience with ServiceNow or related software.
• Ability to obtain US DoD Secret clearance and US citizenship.
• Bachelor’s degree in Computer Science, Information Systems, Mathematics or related discipline.

Responsibilities

• Support end users across the enterprise, US and internationally.
• Assist in design and development of mobility operations solutions.
• Manage MDM technologies and environments.
• Participate in 24/7 on-call rotation.
• Vendor management and documentation development.

Skills

MDM experience

Vendor management

Security awareness

On-call readiness

International collaboration

Education

Bachelor's degree in Computer Science

Tools

ServiceNow

Active Directory

Azure Active Directory

Job description

Date Posted: 2026-07-27 Country: Poland Location: PL-18-RZESZOW-120 A01 ~ Ul Hetmanska 120 ~ BLDG A01 Position Role Type: Onsite

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The Mobility Operations Specialist will be responsible for working within a small team of dedicated operational individuals to build, test, implement and maintain operational processes and solutions based on set standards and requirements. This includes the ability to translate vendor products, product code, roadmap services and implement without negatively impacting current processes. The Mobility Operations Specialist will provide the engineering and fourth level support for mobile support and operations services. The successful candidate will be responsible for understanding Mobile Device Management tools, Mobile security, and how products integrate into RTX and our business units. This individual will also manage, support and initiate changes including the ability to support mobile hardware, applications, and MDM tools.

Core Operations & End-User Support

Responsible for supporting all end users across the enterprise, United States and Internationally. Partner with BU Mobile Leads on end user support system consolidation, ad-hoc requests and escalations as they arise. Assist in the tracking and closure of ticket escalations (end user, BU Mobile lead, etc) utilizing various Mobile Device Management (MDM) software. Independently undertake projects of a complex nature and ad-hoc requests as required. Participate in 24/7 on call rotation. Other duties as assigned.

Architecture, Systems & Engineering

Assist in the design and development of enterprise mobility operations solutions. Continue to execute on new engineering and service technologies innovation. Provides support (architecture, administration, maintenance, monitoring, backup, contingency) for multiple MDM technologies and environments. Architects improvement opportunities spanning service delivery, user experience, security, etc. Implement and execute system upgrades of the on premise and cloud servers.

Process Consolidation & Vendor Management

Vendor Management & Partnership. Assist in the consolidation of Mobile Operations Processes, including but not limited to: Device Deployment/ upgrades, Packaging/Kitting Device Depot/ Device Reclamation. Helpdesk responsible for the creation and modification of Knowledge Based Articles. Maintain existing and, as required, develop new documentation that will include but is not limited to SOPs and System Architecture Guides and diagrams adhering to organizational templates, policies, and standards.

Required Skills (Basic Qualifications)

• Must have a minimum of 5 years’ experience architecting, deploying process improvement solutions.
• Experience working with international teams and end users.
• Preparing and delivering written and verbal reports and general communications to audiences of varying levels of seniority and technical ability.
• Experience with Vendor Management.
• Experience with Mobile Device Management Software.
• Experience with ServiceNow or a related software.
• Experience with wireless service providers.
• Experience with help desk ticketing software.
• Experience with Customer Support.
• Experience with Project Management.
• Influence without authority.
• Relationship Management.
• Collaborating and coordinating activities with stakeholders and infrastructure teams on upgrades, installations, and integrations.
• Strong analytical skills; able to assess and solve issues in a high-pressure environment.
• Must be able to obtain and maintain a US DoD Secret clearance; US Citizenship is required.
• Interest in and ability to learn and master new technologies.
• Willing and able to participate in 24/7 on-call rotation.

Preferred Qualifications

• Experience with mobile environments.
• Active Directory Federated Services (ADFS).
• Microsoft Azure Active Directory.
• Strong analytical problem solving, priority setting, facilitation, and collaboration skills.
• Demonstrated ability to effectively communicate ideas and lead through influence to accomplish challenging goals & objectives.
• Excellent understanding of document control, update processes and tools.

Years of Experience

4-7 years of experience in operations or operations activities.

Education

Bachelor’s degree in Computer Science, Information Systems, Mathematics or related discipline.

Salary and Benefits

• Zakres wynagrodzenia dla tego stanowiska wynosi 7 000,0 PLN – 14 333,0 PLN. Podany zakres jest szacunkową wartością reprezentatywną obejmującą różne poziomy doświadczenia tym stanowisku. Przy ustaleniu wysokości wynagrodzenia RTX bierze pod uwagę m. in. zakres roli, poziom odpowiedzialności, doświadczenie zawodowe kandydata, lokalizację, wykształcenie, ukończone szkolenia oraz kluczowe kompetencje kandydata.
• Poza ustawowymi świadczeniami, RTX oferuje szeroki pakiet benefitów i nagród mających na celu wspieranie dobrego samopoczucia, rozwoju i sukcesów naszych pracowników. Pracownicy mogą korzystać z programów takich jak program pomocy pracownikom, dofinansowanie do studiów, świadczenia emerytalne w ramach naszych planów emerytalnych, program motywacyjny oraz program uznania pracowników, który nagradza dobre wyniki.
• Wynagrodzenie premiowe zależą od kilku czynników, w tym od wyników: indywidualnych, jednostki biznesowej oraz firmy. Zakres dostępnych benefitów może różnić się w zależności od poziomu stanowiska w strukturze organizacji oraz tego, czy stanowisko jest objęte układem zbiorowym pracy.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.