Remote Mobility Operations Architect

Pwrze

Poland

Remote

PLN 86,000 - 178,000

Full time

9 days ago

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Benefits offered by this job

Employee assistance program

Tuition reimbursement

Retirement plan

Recognition program

Job summary

RTX szuka Mobility Operations Specialist do zespołu zajmującego się wsparciem operacyjnym mobilności. Rola obejmuje utrzymanie procesów, wsparcie end‑to‑end oraz integrację narzędzi MDM z infrastrukturą RTX na rynkach międzynarodowych.

Wymagana jest silna znajomość MDM, usług ServiceNow oraz zarządzania dostawcami. Kandydat będzie współpracować z zespołami biznesowymi i infrastrukturą przy projektach konwersji i ulepszeń systemowych.

Qualifications

Minimum 5 years of experience in architecting and deploying process improvement solutions.
Experience with international teams and end users.
Experience with reporting to varied audiences (written and verbal).
Experience with Vendor Management.
Experience with Mobile Device Management Software.
Experience with ServiceNow or related software.
Experience with wireless service providers.
Experience with help desk ticketing software.
Experience with Customer Support.
Experience with Project Management.
Collaboration with stakeholders and infrastructure teams on upgrades, installations, and integrations.
Strong analytical skills; able to work under pressure.

Responsibilities

Support end users across the enterprise, including US and international locations.
Partner with BU Mobile Leads on system consolidation, ad-hoc requests and escalations.
Track and close ticket escalations using MDM software.
Contribute to design and development of enterprise mobility operations solutions.
Provide architecture, administration, maintenance, monitoring for multiple MDM environments.
Implement system upgrades for on-premise and cloud servers.