Senior Disputes Lead – OTC Excellence & Process Improvement

Honeywell Technologies; Katowice; Hybrid; PLN 150,000 - 190,000; Full time

Benefits offered by this job

25 vacation days per year

Meal vouchers

Flexible benefits basket

Medical Insurance

Job summary

Honeywell Technologies in Katowice is seeking a Senior Disputes Supervisor to lead the Order to Cash disputes team, drive timely resolution of customer disputes, and partner with cross-functional teams to reduce recurring issues.

This hybrid role combines people leadership with hands-on case work, focusing on process improvements, root cause analysis, and data-driven reporting to leadership. The position emphasizes collaboration with global teams and continuous improvement initiatives.

Qualifications

• Strong negotiation and communication skills, agile and adaptable to changing environments.
• Operational/SME knowledge in Collections, Disputes, and Order Management.
• 3+ years in Collections, Disputes, or related OTC functions.
• Fluent in English; additional languages a plus.
• Experience in business transformation and project management.
• Exposure to global or regional operations.

Responsibilities

• Supervise and guide the disputes resolution team to ensure timely and accurate resolution of customer disputes.
• Monitor dispute trends and perform root cause analysis to identify systemic issues.
• Collaborate with collectors, customer support, and cross-functional teams to resolve escalated issues.
• Develop and implement strategies to reduce dispute volumes and improve resolution turnaround time.
• Ensure accurate and up-to-date case management and reporting.
• Drive continuous improvement initiatives using Six Sigma or similar methodologies.
• Provide regular updates and insights to leadership on dispute metrics and team performance.

Skills

Negotiation

Communication

Dispute Management

OTC knowledge

English fluency

Project management

Global operations exposure

Job description

Honeywell Technologies in Katowice is seeking a Senior Disputes Supervisor to lead the Order to Cash disputes team, drive timely resolution of customer disputes, and partner with cross-functional teams to reduce recurring issues.

This hybrid role combines people leadership with hands-on case work, focusing on process improvements, root cause analysis, and data-driven reporting to leadership. The position emphasizes collaboration with global teams and continuous improvement initiatives.