Dispute Resolution Associate – OTC (Spanish)

Smith+Nephew; Wrocław; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Annual bonus

Private health care

Stock saving plan

Flexible work model

Volunteer hours

Job summary

Smith+ Nephew seeks an Associate Dispute Resolution OTC with Spanish to shape the Disputes Centre of Excellence for Spain and Portugal. You will drive efficient dispute processing aligned with governance and finance guidelines.

You will handle disputes, coordinate with internal teams, and continuously improve processes. The role requires bilingual English/Spanish proficiency (B2+), with Portuguese as a plus, in a hybrid work setting.

Qualifications

• Experience in order management, customer service, collections, or a similar role would be a strong advantage.
• Proactive mindset with a passion for process improvements.
• Intermediate Excel skills; SAP, GetPaid, EDI, or ESKER experience is beneficial.
• Fluent English and Spanish (minimum B2); Portuguese is a strong asset.
• Excellent communication, decision-making, and relationship-building in a cross-functional, fast-paced environment.

Responsibilities

• Resolve customer disputes promptly with proper documentation.
• Communicate resolutions clearly to customers.
• Coordinate queries with internal departments.
• Analyze root causes of disputes and drive corrective actions.
• Maintain dispute records and track resolution progress.
• Ensure accuracy of customer master data.
• Escalate unresolved issues to appropriate teams.
• Support and collaborate with team members.
• Ensure policy compliance and perform quality checks and process improvements.
• Maintain operational documentation and provide training as needed.
• Work daily with OTC tools such as SAP, GetPaid, ESKER, and EDI.

Skills

Order management

Customer service

Data analysis

SAP

GetPaid

EDI

ESKER

Excel

English

Spanish

Portuguese

Collections

Tools

SAP

GetPaid

EDI

ESKER

Job description

Smith+ Nephew seeks an Associate Dispute Resolution OTC with Spanish to shape the Disputes Centre of Excellence for Spain and Portugal. You will drive efficient dispute processing aligned with governance and finance guidelines.

You will handle disputes, coordinate with internal teams, and continuously improve processes. The role requires bilingual English/Spanish proficiency (B2+), with Portuguese as a plus, in a hybrid work setting.