Order-to-Cash Team Lead: Optimize Cash Flow & Ops

Deloitte Central Europe; Poland; Hybrid; PLN 223,200 - 334,800; Full time

Benefits offered by this job

Stable job in a multinational company

Flexible hybrid model

Professional development opportunities

Structured onboarding process

Open organizational culture

Attractive benefits

Job summary

A leading multinational consulting firm in Poland seeks an experienced OTC Team Leader to manage cash collection and dispute operations. The candidate will lead a team, ensure policy compliance, and drive process improvements in finance-related tasks. Essential qualifications include 4-6 years in finance customer service and strong stakeholder management skills. This role offers a hybrid work model and opportunities for professional development.

Qualifications

• 4-6 years of experience in finance customer service.
• Advanced understanding of finance processes and policies.
• Proven ability to lead and coach a team.

Responsibilities

• Lead a team of disputes professionals; manage workload distribution.
• Establish and run quality checks for policy adherence.
• Resolve complex escalations and make recommendations.

Skills

Finance customer service experience

Stakeholder management

Process improvement

ERP proficiency

Advanced Excel skills

Communication in English (C1)

Job description

A leading multinational consulting firm in Poland seeks an experienced OTC Team Leader to manage cash collection and dispute operations. The candidate will lead a team, ensure policy compliance, and drive process improvements in finance-related tasks. Essential qualifications include 4-6 years in finance customer service and strong stakeholder management skills. This role offers a hybrid work model and opportunities for professional development.