Remote OTC Associate — Disputes & Payments

ASTEK Polska Sp. z o.o.; Wrocław; Hybrid; PLN 67,000 - 78,000; Full time

Benefits offered by this job

Long-term collaboration

Technical training and certifications

Mentoring in a Competence Center

Clear career path

Employee benefits package

Friendly working atmosphere and team events

Job summary

ASTEK Polska Sp. z o.o. is hiring an Associate OTC for a temporary assignment focused on resolving customer disputes related to invoices and payments in a fully remote setting. The candidate will collaborate with cross-functional teams and customers to ensure effective resolution and documentation of disputes.

The role requires excellent Spanish and English communication skills and experience with relevant tools like SAP and EDI. The position offers long-term collaboration with benefits including technical training and employee perks.

Qualifications

• Experience managing customer disputes related to invoices and payments.
• Strong communication skills for liaising with customers.
• Capable of investigating and resolving discrepancies effectively.

Responsibilities

• Manage customer disputes related to invoices, payments, and deliveries.
• Provide updates and supporting documentation to customers.
• Investigate root causes of disputes and coordinate corrective actions.
• Collaborate with various departments to resolve queries.
• Document all interaction and track dispute cases in the system.

Skills

Experience in OTC, Customer Service, Order Management

Fluent in Spanish

Good command of English

Ability to investigate and resolve customer disputes

Experience collaborating in an international environment

Well-organized

Basic Excel skills

Thrive in fast-paced environments

Experience working with SAP

Experience with GetPaid, Esker, or EDI tools

Experience in Shared Services Center

Tools

SAP

GetPaid

Esker

EDI tools

Job description

ASTEK Polska Sp. z o.o. is hiring an Associate OTC for a temporary assignment focused on resolving customer disputes related to invoices and payments in a fully remote setting. The candidate will collaborate with cross-functional teams and customers to ensure effective resolution and documentation of disputes.

The role requires excellent Spanish and English communication skills and experience with relevant tools like SAP and EDI. The position offers long-term collaboration with benefits including technical training and employee perks.