Hybrid OTC Team Lead: Collections & Disputes Champion

Aptiv PLC; Kraków; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Private health care

Life insurance

Well-Being Program

Hybrid work

Employee Pension Plan

Multisport card

Sports groups

Job summary

Aptiv PLC in Kraków seeks an OTC Team Leader to direct Collections and Dispute activities within the Order-to-Cash process, ensuring timely receivables and effective dispute resolution for global standards.

You will lead a team, monitor KPIs, drive collection effectiveness, coordinate month-end, and collaborate with Finance, Sales, and Customer Service to resolve complex issues while driving process improvements and compliance.

Qualifications

• Minimum 3 years of experience in Order-to-Cash, Accounts Receivable, Collections, or Dispute Management within a GBS or Shared Services environment.
• At least 1 year of people management or team leadership experience.
• Strong knowledge of Collections, Disputes, and Accounts Receivable processes.
• Experience working with ERP systems, preferably SAP.
• Knowledge of workflow tools such as HighRadius or ServiceNow is an advantage.
• Strong analytical, problem-solving, and stakeholder management skills.
• Proficiency in Microsoft 365 applications, especially Excel.
• Business-level English; additional language skills are an advantage.

Responsibilities

• Lead and support a team of Collections & Dispute Analysts, fostering a high-performance and customer-focused culture.
• Monitor team performance through KPIs, SLAs, and daily operational reviews.
• Drive collection effectiveness and oversee the timely resolution of customer disputes.
• Coordinate workload, priorities, month-end activities, and process escalations.
• Partner with Finance, Sales, Customer Service, and external customers to resolve complex issues.
• Identify process improvement opportunities and support automation and standardization initiatives.
• Ensure compliance with internal controls, accounting policies, and audit requirements.
• Coach and develop team members, supporting career growth, engagement, and capability building.

Skills

People management

Order-to-Cash

Accounts Receivable

Dispute Management

ERP SAP

HighRadius

ServiceNow

Excel

Stakeholder management

English proficiency

Tools

HighRadius

ServiceNow

Job description

Aptiv PLC in Kraków seeks an OTC Team Leader to direct Collections and Dispute activities within the Order-to-Cash process, ensuring timely receivables and effective dispute resolution for global standards.

You will lead a team, monitor KPIs, drive collection effectiveness, coordinate month-end, and collaborate with Finance, Sales, and Customer Service to resolve complex issues while driving process improvements and compliance.