Junior Customer Support Advisor (with Italian)

Capgemini; Kraków; Hybrid; PLN 58,000 - 89,000; Full time

Benefits offered by this job

Private medical care (Medicover)

Life insurance

NAIS benefit platform access (Netflix/

Job summary

Capgemini Polska is hiring a Junior Customer Care Specialist who will be the first point of contact for Italian-speaking customers, providing professional and friendly support across channels. You will help with inquiries, resolve issues and ensure a positive experience.

The role emphasizes strong communication, a customer-centric mindset, and proficiency in Excel and MS Office. Join a diverse team, enjoy our hybrid work model, and contribute to building lasting relationships with clients.

Qualifications

• C1 proficiency in Italian and good command of English.
• Strong communication and customer service skills.
• Customer-focused mindset with excellent problem-solving abilities.
• Good knowledge of MS Office tools, especially Excel.
• Adaptability, active listening skills, and ability to work in a dynamic environment.

Responsibilities

• Handle customer inquiries via phone, email, and chat in Italian.
• Provide accurate information about products, services, and processes.
• Resolve customer issues in a timely and professional manner.
• Maintain accurate records of customer interactions and requests.
• Collaborate with internal teams to ensure effective issue resolution.

Skills

Italian language (C1)

English (proficient)

Communication

Customer service

Problem solving

Active listening

Tools

Excel

MS Office

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As a Junior Customer Care Specialist with Italian, you will be the first point of contact for Italian-speaking customers, providing professional and friendly support. You will assist customers with inquiries, resolve issues, and ensure a positive customer experience across different communication channels. Through your communication skills and customer-focused approach, you will contribute to building strong customer relationships and maintaining high service standards.

Your tasks

• Handle customer inquiries via phone, email, and chat in Italian.
• Provide accurate information about products, services, and processes.
• Resolve customer issues in a timely and professional manner.
• Maintain accurate records of customer interactions and requests.
• Collaborate with internal teams to ensure effective issue resolution.

Your profile

• C1 proficiency in Italian and good command of English.
• Strong communication and customer service skills.
• Customer-focused mindset with excellent problem-solving abilities.
• Good knowledge of MS Office tools, especially Excel.
• Adaptability, active listening skills, and ability to work in a dynamic environment.

What You’ll Love About Working Here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.