Senior Cloud Support Engineer - AI-Driven Security

Check Point Software

Warszawa

On-site

PLN 150,000 - 230,000

Full time

4 hours ago

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Job summary

Check Point Software is seeking a Technical Support Engineer - Tier 2-3 in Poland (Warsaw) to troubleshoot complex cloud SaaS issues, interact directly with customers and developers, and drive continuous product improvements. The role emphasizes English proficiency, AI-assisted tool usage, and collaboration across multiple teams.

You will work with external customers and contribute to rapid problem resolution while supporting Check Point’s security-focused SaaS offerings and external risk

Qualifications

5+ years of experience in Cloud SaaS Platform Tier 2 or Tier 3 Technical Support.
Experience working with external customers and leading live troubleshooting sessions.
Experience in Cloud & SaaS environments (AWS, Azure, GCP).
Experience in troubleshooting and debugging distributed systems.
Experience writing scripts in Bash/Python.
High level of spoken and written English.
Experience using AI-assisted tools.

Responsibilities

Troubleshoot and fix complex issues on cloud SaaS systems with diverse strategies and tools.
Establish, manage and lead support know-how and issue resolution capabilities.
Respond to customer tickets and escalations within SLA.
Collaborate with development and cyber teams to meet ambitious goals.

Skills

Cloud SaaS Support

Live troubleshooting

AWS/Azure/GCP

Distributed systems debugging

Bash/Python scripting

English proficiency

AI-assisted tools usage

Tools

Salesforce

Atlassian

Kubernetes

Elasticsearch

Git

Kibana

Grafana

Prometheus

Job description

You will work with external customers and contribute to rapid problem resolution while supporting Check Point’s security-focused SaaS offerings and external risk

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