Senior CIS Technician #1

Vector Synergy; Bydgoszcz; On-site; PLN 55,000 - 85,000; Full time

Job summary

Vector Synergy in Poland seeks an IT Support Specialist to provide end-user support across desktops, laptops, and peripherals within an enterprise setting. You will resolve incidents, assist in standard pre-authorised requests and changes, and deliver frontline help for login problems, software errors, and connectivity issues, in NATO/NCIA contexts where required.

Strong knowledge of ITIL processes and experience with VDI environments are valued, as is hands-on setup/imaging and a proactive,

Qualifications

• Proven experience in end-user IT support in an enterprise environment.

Responsibilities

• Perform incident resolution and support implementation of standard pre authorised request and new change implementations.
• Performing troubleshooting and support.
• Providing first-line support to resolve common IT issues such as login problems, software errors, or connectivity issues.

Skills

End-user IT support

Device setup & imaging

Troubleshooting hardware OS & connect

NATO/NCIA environments

ITIL practices

VDI environments

Job description

• Proven experience in end-user IT support (desktops, laptops, peripherals) in an enterprise or operational environment;
• Experience with the device setup, reimaging and software installation;
• Hands-on experience in user support and troubleshooting (hardware, OS, connectivity).
• Experience in NATO or NCIA environments;
• Knowledge of ITIL practices;
• Practical experience in the VDI-based environment .

Duties/role:

• Performing incident resolution and supporting the implementation and execution of standard pre authorised request and new change implementations;
• Performing troubleshooting and support;
• Providing first-line support to resolve common IT issues such as login problems, software errors, or connectivity issues.