Desktop Support Specialist (Patching, Device Setup, User Access) for NATO with security clearance

WLG; Bydgoszcz; On-site; PLN 60,000 - 90,000; Full time

Job summary

WLG in Bydgoszcz is seeking a hands-on technician to support the end-user estate on-site. You will prepare devices, resolve day-to-day IT issues, and execute first-line troubleshooting to keep operations running smoothly during exercises and events.

The role requires configuring laptops and iPhones, handling account requests, and maintaining accurate logs for the next technician. A strong emphasis on security basics and user communication is essential.

Qualifications

• Proven end-user support experience with desktops, laptops and peripherals in a business or operational setting.
• Confidence with device imaging, software installation and Windows troubleshooting.
• Basic networking knowledge and familiarity with ticketing tools.

Responsibilities

• Build and rebuild laptops from the standard image and configure them for day-one use.
• Set up, wipe and prepare iPhones for users.
• Handle account requests – password and MFA resets, access provisioning from approved tickets.
• Resolve common first-line issues: logins, software errors, printers, Wi-Fi and LAN; escalate complex problems.
• Keep devices patched and compliant, check deployment status and fix basic failures.
• Log every install, fix or deploy to maintain clear traceability for future technicians.

Skills

End-user support

Windows troubleshooting

Device imaging

Networking basics

Ticketing systems

Security fundamentals

Tools

ITIL

VDI

Active Directory

DNS/DHCP

Job description

Good first-line support is invisible - nobody notices it until it is missing. A multinational defence training centre in Bydgoszcz needs a hands-on technician for its end-user estate: getting devices ready, getting people back into their accounts, and fixing the everyday problems before they turn into bigger ones. Fully on site, as part of a small support team with clear procedures.

What You Would Be Doing

• Building and rebuilding laptops from the standard image and configuring them so each one is ready for its user on day one
• Setting up, wiping and preparing iPhones for the people who carry them
• Handling account requests - password and MFA resets, access to the systems people need - against approved tickets
• Solving the common problems at first line: logins, software errors, printers, Wi‑Fi and LAN connectivity - and escalating what needs a deeper look
• Keeping devices patched and compliant, checking deployment status and fixing basic failures
• Logging everything you install, fix or deploy, so the next person can see exactly what happened

What you would bring

• Proven end-user support experience with desktops, laptops and peripherals in a business or operational setting
• Confidence with device imaging, software installation and Windows troubleshooting
• Basic networking - IP addressing, connectivity checks, wireless and wired faults
• Day-to-day use of a ticketing or service management tool, and the habit of keeping it accurate
• Sound instincts on security basics: passwords, access control, looking after devices
• Clear communication with users, and the willingness to work extended hours around exercises and events
• Nice to have: ITIL, VDI environments, Apple and VMware tools, Active Directory, Group Policy, DNS and DHCP

Why this one is worth a look

It is a well-run environment with clear procedures, a real mix of Windows, Apple and mobile devices, and a framework behind it that keeps renewing.