Senior Business Process & Governance Manager

Societe Generale Branch in Poland; Warszawa; Hybrid; PLN 300,000 - 520,000; Full time

Benefits offered by this job

Hybrid work (3 office days per week)

Health package with extensive dental

Meal allowance

Holiday fund

Sports card

Insurance

Well-being platform

Job summary

Societe Generale Branch in Poland in Warsaw seeks a Senior Business Process & Governance Manager to lead transformation initiatives, optimize processes, and strengthen governance across the organization.

The role coordinates the COO Office, oversees change management, risk mitigation, and execution of regulatory requirements, partnering with cross-functional teams to ensure operational excellence and sustainable growth.

Qualifications

• Master's degree or equivalent in a related field.
• Minimum 7 years of experience in Business Management, COO Office, Transformation, Operations, Process Excellence, or Project Management.
• Experience in Corporate & Investment Banking environments.
• Good understanding of Transactional Banking and Fixed Income / FX activities.
• Track record of delivering transformation and process improvement initiatives.
• Ability to interact with senior executives and manage cross-functional stakeholders.
• Lean or Six Sigma knowledge (certification is a strong advantage).
• Fluent in English and Polish.

Responsibilities

• Lead and coordinate strategic and operational transformation initiatives across SG Poland.
• Support the design and execution of business improvement roadmaps.
• Drive change management activities for new operating models, processes, systems, and regulatory requirements.
• Identify risks and propose mitigation actions.
• Coordinate stakeholders across business, operations, IT, risk, compliance, legal and support functions.

Skills

Strategic leadership

Change management

Process improvement

Stakeholder management

Regulatory awareness

English & Polish

Financial services knowledge

Education

Master's degree in Business Administration, Finance, Engineering, Information Systems, Operations Management, or related discipline

Job description

Senior Business Process & Governance Manager

Miejsce pracy: Warszawa

Your responsibilities

Business Transformation & Change Management

• Lead and coordinate strategic and operational transformation initiatives across SG Poland.
• Support the design and execution of business improvement roadmaps.
• Drive change management activities to facilitate the successful implementation of new operating models, processes, systems, and regulatory requirements.
• Identify risks associated with transformation initiatives and propose appropriate mitigation actions.
• Coordinate stakeholders across business, operations, IT, risk, compliance, legal, and support functions.

Business Process Management & Governance

• Review, document, standardize, and optimize business processes.
• Support business units in aligning procedures with internal policies, regulatory requirements, and industry best practices.
• Ensure effective implementation of process changes across teams.
• Conduct regular process reviews to identify efficiency opportunities and strengthen the control environment.
• Contribute to governance initiatives supporting operational excellence and sustainable growth.

COO Office Support & Governance

• Act as designated backup to the COO and ensure continuity of key activities during periods of absence.
• Prepare executive presentations, dashboards, and management reports for senior leadership.
• Develop a strong understanding of all activities coordinated by the COO Office.
• Work closely with Operational Risk, Business Continuity, Data Governance, and Third-Party Risk specialists to identify risks and recommend mitigation actions.
• Become the back up of experts to ensure a continuity of operations.
• Coordinate and chair the Regulatory Reporting Committee and monitor the execution of agreed actions.
• Support continuous improvement of the COO Office operating model and governance framework

Our requirements

• You have a Master's degree in Business Administration, Finance, Engineering, Information Systems, Operations Management, or a related discipline
• You have minimum 7 years of experience in Business Management, COO Office, Transformation, Operations, Process Excellence, or Project Management roles.
• You have worked within Corporate & Investment Banking environments.
• You have a good understanding of Transactional Banking and Fixed Income / Foreign Exchange activities.
• You have a proven track record of delivering transformation and process improvement initiatives.
• You intreract with senior executives and manage cross-functional stakeholders.
• You know Lean or Six Sigma (certification is a strong advantage)
• You speak both English and Polish fluently
• You have excellent Leadership & Stakeholder Management skills: influencing, working effectively across organizational boundaries, communication and presentation, ownership and accountability mindset, judgment and decision-making
• You have well-developed Analytical & Organizational skills: problem-solving and critical-thinking, attention to detail, managing multiple priorities and working under pressure, resilience and adaptability in a changing environment.
• You have a strong understanding of Governance & Risk Awareness: governance, risk management, and control frameworks, commitment to maintaining a strong risk and compliance culture.

What we offer

• Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities
• An active role in an international structure and the opportunity for growth
• Access to educational platforms and language courses
• Employment contract and stability
• Competitive salary based on seniority and skills
• Support in quick adaptation in the company
• Extraordinary health package with extensive dental care
• Hybrid work (3 office days per week) and one-time bonus for home office equipment
• Even more benefits such as meal allowance, holiday fund, sports card and insurance

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• integration events
• dental care
• retirement pension plan
• saving & investment scheme
• preferential loans
• corporate library
• coffee / tea
• extra social benefits
• meal passes
• holiday funds
• employee referral program
• charity initiatives
• Lunch allowance
• Well-being platform

The COO Office, Transformation, Process & Risk Manager plays a key to support the continued growth and transformation of Societe Generale Poland by strengthening governance, operational efficiency, and organizational resilience

The role is responsible for leading business transformation initiatives, supporting process optimization and governance activities, and contributing to the identification and mitigation of operational risks. Acting as a trusted partner to the COO, the incumbent ensures effective coordination across business lines and support functions while helping maintain a strong control and risk culture within the organization.

The role acts as the COO's trusted delegate, providing direct support on strategic priorities, governance matters, and executive decision-making

This role offers broad exposure to Corporate and Investment Banking activities and supporting functions, including Capital Markets, Global Banking, Transaction Banking, Securities Services, Operations, IT, Finance, Compliance, Legal, Human Resources, and Real Estate.

The role is based in Poland and covers CIB activities. Given the strong integration of activities within Societe Generale Group, the role requires multiple interactions with international stakeholders.

The role is currently an individual contributor position with significant transversal leadership responsibilities across the organization.

Societe Generale Branch in Poland

Societe Generale has been one of Europe's leading financial services groups and a major player in the economy for over 160 years, supporting 25 million clients every day with more than 126,000 staff in 65 countries.

Societe Generale has been operating in Poland since 1976, being one of the longest-established international banking institutions in the country. In 1992, the Branch in Poland started its corporate and investment banking operations to quickly become a leading partner for Polish and international corporations, financial institutions as well as public sector companies.

In May 2024, the Group launched the Global Solution Centre, which is an integral part of the Branch in Poland. The new Center is constantly growing and delivering business solutions to the Group's international operations within such areas as Know Your Customer, Global Transaction Payment, IT and Risk Management.

Additionally, Societe Generale in Poland provides insurance services through Sogecap/Sogessur Branch and leasing services for vehicle rental, financing and fleet management via SG Equipment Finance and ALD Automotive.