Senior Business Process & Governance Manager

Societe Generale; Warszawa; Hybrid; PLN 320,000 - 420,000; Full time

Benefits offered by this job

Hybrid work

Health package

Meal allowance

Sports card

Insurance

Office in Warsaw center

Job summary

Societe Generale Poland is seeking a COO Office Transformation, Process & Risk Manager to bolster governance, efficiency, and resilience across SG Poland's CIB activities.

The role leads transformation initiatives, drives process optimization, and supports risk governance, acting as the COO's trusted delegate with cross-functional coordination and executive reporting. Hybrid work in Poland with exposure to international stakeholders and a broad, impactful scope.

Qualifications

• Master's degree in Business Administration, Finance, Engineering, Information Systems, Operations Management, or a related discipline.
• Minimum 7 years of experience in Business Management, COO Office, Transformation, Operations, Process Excellence, or Project Management.
• Experience in Corporate & Investment Banking environments.
• Fluent English and Polish; strong Leadership and Stakeholder Management skills.
• Lean or Six Sigma certification is a strong advantage.

Responsibilities

• Lead and coordinate strategic and operational transformation initiatives across SG Poland.
• Support design and execution of business improvement roadmaps and change management.
• Identify risks in transformation initiatives and propose mitigation actions.
• Coordinate stakeholders across business, operations, IT, risk, compliance, legal, and support functions.
• Prepare executive presentations, dashboards, and management reports for senior leadership.

Skills

Leadership & Stakeholder Management

Analytical & Organizational skills

Governance & Risk Awareness

Lean or Six Sigma

English

Polish

Education

Master's degree in Business Administration / Finance / Engineering

Job description

Responsibilities

The COO Office, Transformation, Process & Risk Manager plays a key to support the continued growth and transformation of Societe Generale Poland by strengthening governance, operational efficiency, and organizational resilience.

The role is responsible for leading business transformation initiatives, supporting process optimization and governance activities, and contributing to the identification and mitigation of operational risks. Acting as a trusted partner to the COO, the incumbent ensures effective coordination across business lines and support functions while helping maintain a strong control and risk culture within the organization.

The role acts as the COO's trusted delegate, providing direct support on strategic priorities, governance matters, and executive decision-making.

This role offers broad exposure to Corporate and Investment Banking activities and supporting functions, including Capital Markets, Global Banking, Transaction Banking, Securities Services, Operations, IT, Finance, Compliance, Legal, Human Resources, and Real Estate.

The role is based in Poland and covers CIB activities. Given the strong integration of activities within Societe Generale Group, the role requires multiple interactions with international stakeholders.

The role is currently an individual contributor position with significant transversal leadership responsibilities across the organization.

• Business Transformation & Change Management
• Lead and coordinate strategic and operational transformation initiatives across SG Poland
• Support the design and execution of business improvement roadmaps
• Drive change management activities to facilitate the successful implementation of new operating models, processes, systems, and regulatory requirements
• Identify risks associated with transformation initiatives and propose appropriate mitigation actions
• Coordinate stakeholders across business, operations, IT, risk, compliance, legal, and support functions
• Business Process Management & Governance
• Review, document, standardize, and optimize business processes
• Support business units in aligning procedures with internal policies, regulatory requirements, and industry best practices
• Ensure effective implementation of process changes across teams
• Conduct regular process reviews to identify efficiency opportunities and strengthen the control environment
• Contribute to governance initiatives supporting operational excellence and sustainable growth
• COO Office Support & Governance
• Act as designated backup to the COO and ensure continuity of key activities during periods of absence
• Prepare executive presentations, dashboards, and management reports for senior leadership
• Develop a strong understanding of all activities coordinated by the COO Office
• Work closely with Operational Risk, Business Continuity, Data Governance, and Third-Party Risk specialists to identify risks and recommend mitigation actions
• Become the back up of experts to ensure a continuity of operations
• Coordinate and chair the Regulatory Reporting Committee and monitor the execution of agreed actions
• Support continuous improvement of the COO Office operating model and governance framework

Responsibilities

The COO Office, Transformation, Process & Risk Manager plays a key to support the continued growth and transformation of Societe Generale Poland by strengthening governance, operational efficiency, and organizational resilience.

The role is responsible for leading business transformation initiatives, supporting process optimization and governance activities, and contributing to the identification and mitigation of operational risks. Acting as a trusted partner to the COO, the incumbent ensures effective coordination across business lines and support functions while helping maintain a strong control and risk culture within the organization.

The role acts as the COO's trusted delegate, providing direct support on strategic priorities, governance matters, and executive decision-making.

This role offers broad exposure to Corporate and Investment Banking activities and supporting functions, including Capital Markets, Global Banking, Transaction Banking, Securities Services, Operations, IT, Finance, Compliance, Legal, Human Resources, and Real Estate.

The role is based in Poland and covers CIB activities. Given the strong integration of activities within Societe Generale Group, the role requires multiple interactions with international stakeholders.

The role is currently an individual contributor position with significant transversal leadership responsibilities across the organization.

• Business Transformation & Change Management
• Lead and coordinate strategic and operational transformation initiatives across SG Poland
• Support the design and execution of business improvement roadmaps
• Drive change management activities to facilitate the successful implementation of new operating models, processes, systems, and regulatory requirements
• Identify risks associated with transformation initiatives and propose appropriate mitigation actions
• Coordinate stakeholders across business, operations, IT, risk, compliance, legal, and support functions
• Business Process Management & Governance
• Review, document, standardize, and optimize business processes
• Support business units in aligning procedures with internal policies, regulatory requirements, and industry best practices
• Ensure effective implementation of process changes across teams
• Conduct regular process reviews to identify efficiency opportunities and strengthen the control environment
• Contribute to governance initiatives supporting operational excellence and sustainable growth
• COO Office Support & Governance
• Act as designated backup to the COO and ensure continuity of key activities during periods of absence
• Prepare executive presentations, dashboards, and management reports for senior leadership
• Develop a strong understanding of all activities coordinated by the COO Office
• Work closely with Operational Risk, Business Continuity, Data Governance, and Third-Party Risk specialists to identify risks and recommend mitigation actions
• Become the back up of experts to ensure a continuity of operations
• Coordinate and chair the Regulatory Reporting Committee and monitor the execution of agreed actions
• Support continuous improvement of the COO Office operating model and governance framework

Your future scope of responsibility will cover:

• Business Transformation & Change Management
• Lead and coordinate strategic and operational transformation initiatives across SG Poland
• Support the design and execution of business improvement roadmaps
• Drive change management activities to facilitate the successful implementation of new operating models, processes, systems, and regulatory requirements
• Identify risks associated with transformation initiatives and propose appropriate mitigation actions
• Coordinate stakeholders across business, operations, IT, risk, compliance, legal, and support functions
• Business Process Management & Governance
• Review, document, standardize, and optimize business processes
• Support business units in aligning procedures with internal policies, regulatory requirements, and industry best practices
• Ensure effective implementation of process changes across teams
• Conduct regular process reviews to identify efficiency opportunities and strengthen the control environment
• Contribute to governance initiatives supporting operational excellence and sustainable growth
• COO Office Support & Governance
• Act as designated backup to the COO and ensure continuity of key activities during periods of absence
• Prepare executive presentations, dashboards, and management reports for senior leadership
• Develop a strong understanding of all activities coordinated by the COO Office
• Work closely with Operational Risk, Business Continuity, Data Governance, and Third-Party Risk specialists to identify risks and recommend mitigation actions
• Become the back up of experts to ensure a continuity of operations
• Coordinate and chair the Regulatory Reporting Committee and monitor the execution of agreed actions
• Support continuous improvement of the COO Office operating model and governance framework

Profile required

You will be best suited for this role if:

• You have a Master's degree in Business Administration, Finance, Engineering, Information Systems, Operations Management, or a related discipline
• You have minimum 7 years of experience in Business Management, COO Office, Transformation, Operations, Process Excellence, or Project Management roles
• You have worked within Corporate & Investment Banking environments
• You have a good understanding of Transactional Banking and Fixed Income / Foreign Exchange activities
• You have a proven track record of delivering transformation and process improvement initiatives
• You intreract with senior executives and manage cross-functional stakeholders
• You know Lean or Six Sigma (certification is a strong advantage)
• You speak both English and Polish fluently
• You have excellent Leadership & Stakeholder Management skills: influencing, working effectively across organizational boundaries, communication and presentation, ownership and accountability mindset, judgment and decision-making
• You have well-developed Analytical & Organizational skills: problem-solving and critical-thinking, attention to detail, managing multiple priorities and working under pressure, resilience and adaptability in a changing environment
• You have a strong understanding of Governance & Risk Awareness: governance, risk management, and control frameworks, commitment to maintaining a strong risk and compliance culture

Why join us

• Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities
• An active role in an international structure and the opportunity for growth
• Access to educational platforms and language courses
• Stability
• Competitive salary based on seniority and skills
• Support in quick adaptation in the company
• Extraordinary health package with extensive dental care
• Hybrid work (3 office days per week) and one-time bonus for home office equipment
• Even more benefits such as meal allowance, holiday fund, sports card and insurance
• Please be informed that we will be accepting only resumes in English.

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

Diversity and Inclusion

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.