SAP AMS Delivery Lead – HR & Payroll Solutions

SD Worx Poland

Poland

On-site

PLN 180,000 - 260,000

Full time

5 days ago

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Job summary

SD Worx Poland is seeking a Customer Delivery Lead to join our SAP AMS team. You will serve as SPOC for your customer portfolio, ensuring operational delivery, customer satisfaction, and profitability of SAP HR services including HCM, SuccessFactors, S/4HANA Payroll, and Time Management.

You will collaborate with cross-functional squads, align priorities, manage backlogs, and communicate service performance.

Qualifications

Experience in service delivery / AMS / ITSM in HR
Knowledge of HR systems (SAP HCM) implementations
Experience with SAP HCM solutions in AMS environments

Responsibilities

Act as the primary contact for customers regarding all service-related topics
Build and maintain strong, trust-based relationships with customers and stakeholders
Align priorities within the squad and manage backlog, workload, and delivery progress
Ensure delivery in line with SLA, SOW, and contractual agreements
Proactively communicate on service performance, risks, and issues
Monitor customer satisfaction and manage escalations with stakeholders
Review time registrations and support financial follow-up and invoicing
Monitor and manage customer profitability, ensuring alignment between effort and contract