Salesforce Service Cloud Lead - Hybrid & Flexible Hours

Thinkproject; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working

Work from abroad

Flexible working hours

Thinkproject Academy

Free English lessons

Unlimited learning

Headspace community access

Women's Network

Corporate volunteering

Social events

Job summary

Thinkproject in Poland is seeking a Services Salesforce Administrator to join the Services Department. You will manage the Salesforce Service Cloud, configure and enhance it, and ensure scalable, high‑quality service processes.

As the primary Salesforce contact for Services, you will translate business needs into stable solutions, collaborate with Sales, IT and other teams, and drive governance, automation, and data integrity.

Qualifications

• Experience in Salesforce Service Cloud administration.
• Salesforce certifications are an advantage.
• Possible certifications: Salesforce Administrator/Advanced Administrator, Service Cloud Consultant, Platform Developer I, Agentforce Specialist, Experience Cloud Consultant.
• Hands-on experience with Salesforce configuration and automation (Flows, reports, dashboards, permissions).
• Understanding of service processes in a support or services environment.

Responsibilities

• Owns Salesforce Service Cloud administration and acts as functional developer.
• Drives ongoing configuration, customization, and enhancement of Service Cloud capabilities.
• Configures and optimises core components including Case Management, Omni-Channel routing, Service Cloud Voice, Portals, and AI features.
• Designs, configures, tests, and documents Salesforce solutions such as Flows, automations, permissions, and data model changes.
• Serves as the primary Salesforce contact for Services teams, providing expert support and guidance.
• Collaborates with IT and other departments on integrations, interfaces, and system dependencies.
• Supports the definition, standardisation, and optimisation of service processes within Salesforce.
• Ensures governance and compliance with defined processes and system standards.
• Acts to improve scalability through automation and system optimisation.

Skills

Salesforce Admin

Salesforce configuration

Automation (Flows)

Reports & Dashboards

Omni-Channel

Service Cloud

Tools

Salesforce Experience Cloud

AI features

Job description

Thinkproject in Poland is seeking a Services Salesforce Administrator to join the Services Department. You will manage the Salesforce Service Cloud, configure and enhance it, and ensure scalable, high‑quality service processes.

As the primary Salesforce contact for Services, you will translate business needs into stable solutions, collaborate with Sales, IT and other teams, and drive governance, automation, and data integrity.