Sales Support Team Leader

Kalmar; Stargard; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Sports cards

Flexible work options

Job summary

Kalmar, a global leader in cargo handling, is seeking an energetic Sales Support Team Leader to head a dedicated team within our Sales and Service Support Center. You will drive process optimization, ensure seamless execution of sales support activities, and lead a high-performing, collaborative team culture.

The role involves overseeing the full employee lifecycle, managing workload, setting PDPs, and coordinating training, while maintaining relationships with internal and external

Qualifications

• Bachelor's or Master's degree.
• 1+ year of leadership/supervisory experience in an SSC/GBS environment.
• English proficiency at least B2.
• Strong communication and delegation skills.
• Proficient with Google Workspace / MS Office.

Responsibilities

• Oversee sales support processes and KPI performance.
• Lead people management including PDPs and development plans.
• Coordinate stakeholder relationships and risk mitigation.
• Support recruitment, salary reviews, and bonuses.

Skills

Leadership

English (B2)

Process optimization

Communication

Delegation

Education

Bachelor's degree or Master's degree

Tools

Google Workspace

MS Office

SAP

Job description

Join us and take your career to the next level. At Kalmar, we drive the future of sustainable material handling and cargo flow. We are looking for an energetic and experienced Sales Support Team Leader to join our Sales and Service Support Center. In this role, you will lead a dedicated team of specialists, administrators, and coordinators. You will play a pivotal role in ensuring seamless operational execution, driving continuous process optimization, and nurturing a high-performing, collaborative team culture.

What Are Your Key Responsibilities

• Operational & Process Leadership: Ensure smooth execution of sales support and service processes, monitor performance against key KPIs, manage workload distribution, and resolve operational bottlenecks.
• People Management & Development: Oversee the full employee lifecycle, including regular 1-on-1s, Personal Development Plans (PDP), mid-year reviews, and goal setting. Foster a high-trust environment, drive engagement through survey feedback (Echo, Compass), and coordinate team training.
• Stakeholder Management & Strategy: Maintain strong relationships with internal and external stakeholders, communicate strategy clearly, ensure robust backup structures, and proactively mitigate operational risks.
• Administrative Oversight: Supervise compliance with internal policies, manage team logistics (leave schedules, remote work arrangements, shift coverage), and support recruitment, salary reviews, and performance bonuses.

What We Offer You

• Impact & Visibility: A strategic role with a real influence on process efficiency and team development within a global leader in cargo handling.
• Stability: Stable employment based on a full-time employment contract.
• Professional Growth: Structured onboarding, leadership development programs, and clear pathways for career progression.
• Benefits Package: Competitive salary, comprehensive private medical care, life insurance, sports cards, and flexible work options (including remote/hybrid model).

Required

What you bring to the role:

• Education: Higher education degree (Bachelor's or Master's).
• Experience: Minimum 1 year of leadership/supervisory experience in a similar role within a Shared Service Center (SSC / GBS) environment.
• Languages: English proficiency at minimum B2 level (written and spoken).
• Tools: Strong command of standard office applications (Google Workspace / MS Office).
• Core Competencies: Excellent communication skills, effective delegation, customer-centric mindset, and a strong sense of accountability.

Nice To Have

• Degree in Economics, Engineering, or related technical/business fields.
• Advanced English (min B2 level) or fluency in an additional European language.
• Hands-on experience with SAP software.
• Proven track record in continuous improvement (CI), process optimization, and solving non-standard operational challenges.

Ready to elevate your career? Apply today! If you are a proactive leader with a passion for process excellence and team development, we would love to hear from you. Submit your application and join the Kalmar team today!