Sales Support Manager (German-speaking)

APM Terminals; Warszawa; On-site; PLN 189,720 - 245,520; Full time

Benefits offered by this job

Health Insurance

Life & Accident Insurance

Supplementary Pension Plan

Company Social Benefits Fund

Employee Assistance Program

Global Referral Program

Role Specific Benefits

Job summary

APM Terminals in Warsaw is seeking a leader for their Customer Success team. The ideal candidate will foster a culture of ownership and performance, managing a team of around 30 while ensuring quality and timely service delivery.

The role requires fluency in German and English, proven leadership experience, and excellent stakeholder management skills. A strong focus on continuous improvement and commercial awareness is essential to drive the team toward success.

Qualifications

• Proven experience leading larger teams in sales support or customer operations.
• Strong track record of managing performance through coaching and KPI management.
• Excellent stakeholder management skills across functions and levels.

Responsibilities

• Lead, coach and develop a circa-30-person Customer Success team.
• Drive performance against KPIs and quality standards.
• Act as key contact between the GSC and stakeholders.

Skills

Fluent German

Fluent English

Leadership

Stakeholder management

Performance management

Commercial awareness

Customer-first mindset

Change management

Job description

Hiring Range: PLN 17,000 – 22,000 gross per month + 10% annual bonus

Location: Warsaw | Onsite (5 days per week)

Benefits: Health Insurance, Life & Accident Insurance, Supplementary Pension Plan, Company Social Benefits Fund, Employee Assistance Program, Global Referral Program, Role Specific Benefits

Responsibilities

• Lead, coach and develop a circa-30-person Customer Success / Sales Support team, creating a culture of ownership, accountability and collaboration.
• Drive performance against KPIs, SLAs, quality standards and customer experience measures, ensuring work is delivered accurately and on time.
• Act as a key point of contact between the GSC and stakeholders across Sales, Customer Success, Pricing, Product and Operations.
• Oversee transactional and commercial sales support processes, resolve issues, remove barriers and help the team deliver a seamless customer journey.
• Use data, insights and market feedback to improve team performance, customer outcomes and service delivery.
• Lead process improvements, system changes, standardisation initiatives and broader transformation activity.
• Support organisational change and help establish the Warsaw team as a trusted and high-performing business partner.
• Create a psychologically safe, engaging environment where people can thrive, grow and perform at their best.

Qualifications

• Fluent German and English are essential.
• Proven experience leading larger teams in sales support, customer operations, customer success, shared services, BPO or a similar environment.
• Strong track record of managing performance through coaching, structure, KPI management and clear operational discipline.
• Excellent stakeholder management skills, with the credibility to work effectively across functions and seniority levels.
• Experience leading through change, building new ways of working, and driving continuous improvement.
• Commercial awareness and a customer-first mindset.
• Confidence working in a fast-paced, evolving environment where priorities can shift quickly.
• Logistics, supply chain or global trade experience would be an advantage, but is not essential.

Equal Employment Opportunity Statement
Maersk is committed to a diverse and inclusive workplace and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by applicable law. We consider all qualified applicants with criminal histories in a manner consistent with legal requirements.