Sales Support & Process Digitalisation Specialist

Scope Ratings; Poznań; On-site; PLN 92,000 - 135,000; Full time

Benefits offered by this job

Discretionary bonus

Comprehensive benefits

Job summary

Scope Ratings is seeking a highly organised Sales Support & Process Digitalisation Specialist to strengthen our commercial support capabilities. The role blends traditional sales support with a mandate to drive digitalisation, automation, and continuous improvement across the commercial organisation.

You will enhance transparency, efficiency, and service quality, focusing on travel management, workflow optimisation, data management, and scalable process automation in a European context.

Qualifications

• Bachelor's degree required in a related discipline.
• 2–5 years in Sales Support, Operations, or Process Management.
• Experience with process improvement and digital transformation initiatives.
• Familiarity with CRM/ERP/workflow tools and reporting platforms.
• Strong analytical and stakeholder management skills; fluent English.

Responsibilities

• Provide digital process driven support to the sales teams.
• Lead travel management and operational coordination across Europe.
• Digitalise travel requests, approvals, bookings, and documentation.
• Develop automated reporting and dashboards for transparency and decision-making.
• Support administration, vendor performance reviews, and process compliance.

Skills

Sales Support Experience

Operations

Process Management

Analytical Thinking

Stakeholder Management

English Fluency

Education

Bachelor's degree in Business Administration, Operations Management, Economics, Information Systems, or a related discipline

Tools

CRM systems

ERP solutions

Workflow automation tools

Reporting platforms

Job description

We are seeking a highly organised and technology-oriented Sales Support & Process Digitalisation Specialist to strengthen our commercial support capabilities. This role combines traditional sales support responsibilities with a strong mandate to drive the digitalisation, automation, and continuous improvement of operational processes across the commercial organisation.

The position will play a key role in enhancing transparency, efficiency, scalability, and service quality within Sales Support, with a particular focus on travel management, workflow optimisation, data management, and process automation.

Duties & responsibilities

• Provide digital process driven support to the sales teams.
• Enable and support sales-related activities, documentation, reporting, and stakeholder communications via a digital workflow
• Support onboarding and ongoing operational needs of customers.
• Assist with reporting, KPI tracking, and management information preparation.

Travel Management & Operational Coordination

• Provide digital process driven European wide and international business for travel arrangements.
• Digitalize travel requests, approvals, booking processes, and related documentation.
• Structure travel providers, hotels, and external vendors to assure appropriate cost management
• Monitor travel-related expenditures and support a digitalized compliance with company policies.
• Enable process driven travel analytics and management reports.

Digitalisation & Process Improvement

• Analyze existing workflows and identify opportunities for automation and optimisation.
• Lead initiatives to digitalise manual and less integrated processes.
• Design and implement scalable workflows using modern digital tools and platforms.
• Develop automated reporting and dashboard solutions to improve transparency and decision-making.
• Support the implementation and adoption of new technologies, systems, and process standards.
• Drive a culture of continuous improvement.
• Support administration, service quality monitoring, and vendor performance reviews.
• Ensure proper system utilisation and process compliance.
• Contribute to the evaluation and implementation of new digital tools and solutions.
• Bachelor's degree in Business Administration, Operations Management, Economics, Information Systems, or a related discipline.
• 2-5 years of experience in Sales Support, Operations, Business Administration, Process Management, or Project Coordination.
• Experience with process improvement and digital transformation initiatives.
• Familiarity with CRM systems, ERP solutions, workflow automation tools, and reporting platforms.
• Strong analytical and problem-solving capabilities.
• Excellent organisational and stakeholder management skills.
• Fluency in English; additional European languages are an advantage.

Compensation Range:

The compensation range disclosed may encompass multiple title levels (Scope internal levels of seniority). Your actual compensation will depend on a variety of factors, including but not limited to your individual experience, education, and seniority, and the final salary will be determined during the interview and evaluation process.

Pay Range: Senior Specialist - Business Management

Minimum: 92.400 PLN

Maximum: 135.000 PLN

Bonus: Discretionary

Benefits: Scope offers an extensive range of benefits, please check our benefits page for more details.

Please note: For non-EU applicants, a valid work and residence permit is a prerequisite for this job position. Unfortunately, we are unable to sponsor relocation from outside of the EU at this time.

What we want to see

• Copy of your university degrees and certificates
• Criminal record certificate (can be provided at a later date)
• At least 3 letters of reference (can be provided at a later date)

About Scope

With more than 250 employees operating from offices in Berlin, Frankfurt, London, Madrid, Milan, Oslo and Paris, Scope Group is the leading European provider of independent credit ratings, ESG and fund analysis. Based on forward-looking and innovative methodologies, Scope offers a European perspective that contributes to greater diversity of opinion for institutional investors worldwide. Scope Ratings is the largest European credit rating agency, registered in accordance with EU and UK rating agency regulation, offering opinion-driven and non-mechanistic credit risk analysis. Scope ESG Analysis provides tools for analysing and reporting on ESG impact and risk, as well as second-party opinions on green, social and sustainable bonds. Scope Fund Analysis rates more than 10,000 funds and asset managers across all major asset classes.

We embrace people from all backgrounds, regardless of culture, ethnicity and gender. We ensure that our application processes are free from discrimination. By valuing each individual's unique background and perspectives, we strive to create an environment where all employees can thrive and contribute their best. Our dedication to equality and inclusivity reflects our belief that diversity drives innovation and success.