Sales Order Optimization Specialist

Dyson Institute; Kraków; On-site; PLN 71,000 - 86,000; Full time

Benefits offered by this job

Competitive salary

Language allowance

Performance bonus

Private medical insurance

PPO

Life insurance

Holiday allowance

On-site canteen

Discount on Dyson products

EAP

Multisport card

Job summary

Dyson Institute in Kraków is seeking a Sales Operations & Order Processing professional to manage end-to-end retail and eCommerce orders, coordinate delivery and invoicing, and act as the main point of contact for the 3PL and retailers.

You will handle SAP-based order processing, problem solving, reverse logistics, and work in a fast-paced, multicultural team with strong communication.

Qualifications

• 2-3 years in a similar role.
• Understanding of Logistics Processes and tools.
• Proficient in English; other languages desirable.
• Experience with 3PL, logistics and transportation.
• SAP knowledge.
• Strong analytical skills.
• High-volume invoice processing experience.
• Proficient in MS Office.

Responsibilities

• Retail customer order management and EDI processing.
• Release orders for delivery per allocations.
• Secure booking slots and arrange timely deliveries.
• POC for Key Account, 3PL and retailers on order issues.
• Retail credit and pricing management; disputes handling.
• Manage retail order book with market & 3PL for outbound capacity.
• Process eCommerce orders in SAP for delivery creation.
• Handle direct order queries as Contact Centre liaison.
• Investigate last mile failures and provide feedback.
• Manage direct/indirect reverse logistics.
• Ensure invoicing is complete and on time; resolve issues.
• Handle Proforma, sample orders, and new starter machines.
• Take on new activities falling within role scope.
• Identify problems and propose solutions.

Skills

2-3 years exp

Logistics processes

English proficiency

3PL knowledge

High-volume invoices

Attention to detail

Multi-cultural teamwork

Strong communication

Can-do attitude

Tools

SAP

MS Office

Job description

Dyson Institute in Kraków is seeking a Sales Operations & Order Processing professional to manage end-to-end retail and eCommerce orders, coordinate delivery and invoicing, and act as the main point of contact for the 3PL and retailers.

You will handle SAP-based order processing, problem solving, reverse logistics, and work in a fast-paced, multicultural team with strong communication.