Senior Logistics & Order Management Lead

Capgemini; Kraków; Hybrid; PLN 140,000 - 190,000; Full time

Benefits offered by this job

Yearly bonus

Private medical care with Medicover

Life insurance

Education and training access

Job summary

Capgemini Kraków is seeking an Order Management and Logistics Analyst to ensure timely order fulfilment from entry to delivery and coordinate with multiple departments to optimize logistics operations.

You will oversee transportation systems, warehouse management, and route optimization, lead a small team, and drive improvements to enhance delivery performance and customer satisfaction in a dynamic IT services environment.

Qualifications

• Minimum 6 years of experience in logistics or supply chain.
• Bachelor’s degree in a relevant field.
• Strong knowledge of transportation and distribution processes.
• Experience with ERP/logistics systems (SAP preferred).
• Advanced analytical and problem-solving skills.
• Strong Excel and reporting capabilities.
• Excellent communication and stakeholder management skills.
• Fluent English and ability to work in complex environments.

Responsibilities

• Coordinate and execute secondary logistics shipments
• Manage order creation and shipment instructions in systems
• Monitor end-to-end shipment performance and ETAs
• Identify and resolve delays, risks, and service issues
• Act as escalation point for complex disruptions
• Collaborate with Customer Service, RDCs, 3PLs, and partners
• Manage claims, discrepancies, and stock movements
• Drive continuous improvement and prioritize logistics activities

Skills

Logistics experience

Analytical skills

Problem solving

Communication skills

Stakeholder management

Excel reporting

English fluency

Education

Bachelor’s degree

Tools

SAP

Job description

Capgemini Kraków is seeking an Order Management and Logistics Analyst to ensure timely order fulfilment from entry to delivery and coordinate with multiple departments to optimize logistics operations.

You will oversee transportation systems, warehouse management, and route optimization, lead a small team, and drive improvements to enhance delivery performance and customer satisfaction in a dynamic IT services environment.