Sales Order Process Analyst (multi-language)

Dyson Institute; Kraków; On-site; PLN 71,000 - 86,000; Full time

Benefits offered by this job

Competitive salary

Language allowance

Performance bonus

Private medical insurance

PPO

Life insurance

Holiday allowance

On-site canteen

Discount on Dyson products

EAP

Multisport card

Job summary

Dyson Institute in Kraków is seeking a Sales Operations & Order Processing professional to manage end-to-end retail and eCommerce orders, coordinate delivery and invoicing, and act as the main point of contact for the 3PL and retailers.

You will handle SAP-based order processing, problem solving, reverse logistics, and work in a fast-paced, multicultural team with strong communication.

Qualifications

• 2-3 years in a similar role.
• Understanding of Logistics Processes and tools.
• Proficient in English; other languages desirable.
• Experience with 3PL, logistics and transportation.
• SAP knowledge.
• Strong analytical skills.
• High-volume invoice processing experience.
• Proficient in MS Office.

Responsibilities

• Retail customer order management and EDI processing.
• Release orders for delivery per allocations.
• Secure booking slots and arrange timely deliveries.
• POC for Key Account, 3PL and retailers on order issues.
• Retail credit and pricing management; disputes handling.
• Manage retail order book with market & 3PL for outbound capacity.
• Process eCommerce orders in SAP for delivery creation.
• Handle direct order queries as Contact Centre liaison.
• Investigate last mile failures and provide feedback.
• Manage direct/indirect reverse logistics.
• Ensure invoicing is complete and on time; resolve issues.
• Handle Proforma, sample orders, and new starter machines.
• Take on new activities falling within role scope.
• Identify problems and propose solutions.

Skills

2-3 years exp

Logistics processes

English proficiency

3PL knowledge

High-volume invoices

Attention to detail

Multi-cultural teamwork

Strong communication

Can-do attitude

Tools

SAP

MS Office

Job description

About Us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We're driven by progress and thrive on the challenge of relentless improvement. We're growing fast and our ambition is huge - more categories, more locations, and more people. Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we're proud to be different. And importantly, we support change to maintain our rapid growth. Dyson Business Services (DBS) organisation provides process and service excellence to support Dyson's growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business. Reporting to the Sales Order Associate Manager (depending on market), the Sales Operations & Order Processing team covers the end-to-end operational order flow for our customers' delivering a market leading service.

About The Role

• Retail customer order management: ensure EDI integration processed or orders created manually.
• Releasing orders for delivery in line with any allocations provided.
• Securing booking slots and arrange deliveries on time.
• Being the POC for Key Account team, 3PL and retailers on all order book issues
• Retail customer credit management, pricing management, and management of related disputes/charges
• Manage Retail order book with market & 3PL to ensure outbound capacity
• Processing eCommerce orders in SAP, ensuring order correctness and completeness for delivery creation where not covered by the contact centre
• Managing any direct order queries, where not covered by the Contact Centre. POC for Contact Centre on direct delivery queries.
• Investigation and feedback on last mile failures
• Direct and indirect reverse logistics management.
• Guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, and error/fraud in exchanges are fixed
• Ensure Invoicing process is complete and on time and resolve related issues
• Manage other sales streams: Proforma orders, sample orders, new starter machines, B2B
• Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.
• Identify problems and find solutions

We're looking for someone that has:

• A proven experience of 2-3 years in similar role in other organization.
• Understanding of Logistics Processes and tools
• Proficient in English and following language would be preferable: Slovak Czech Arabic Turkish German (we're interested in hearing from people with all difference language proficiencies - let us know as part of your application which languages you can speak as this helps us to align you to the best opportunity)
• 3PL, Logistics and transportation
• SAP Systems knowledge
• Good analytical skills and attention to details
• Ability to process high volumes of invoices with high accuracy.
• Strong working knowledge of Microsoft Office
• Have a 'Can-do' attitude, highly self-motivated and deadline driven.
• Comfortable in a multi-cultural work environment and working with virtual teams.
• Working in a fast-paced team environment with high volume activities and changing priorities.
• Strong communication skills

Reward package

• Competitive starting salary: from PLN 78,400 annually (for a full-time position), with potential for a higher offer based on skills and experience+ if applicable, some of role may offer a Language Allowance
• Performance bonus opportunity
• Employee Capital Plan (PPK)
• Employee Savings Plan (PPO)
• Company-paid life insurance
• Holiday allowance
• Allowance for corrective glasses and contact lenses
• Subsidised on-site canteen
• Exclusive discount on Dyson products
• Comprehensive private medical insurance
• Employee Assistance Programme (EAP)
• Benefits platform with Multisport card #LI-AS1

Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity. At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn't just happen, we look to make it happen, to achieve leaps through pioneering new ideas.