Sales Operations Analyst: Data-Driven CRM & Analytics

customssupport; Poland; On-site; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Office based work

Smart casual dress in office

Supportive team environment

Job summary

Customs Support Group in Poland is seeking a Sales Operations Analyst to support the sales organization with data-driven insights, pipeline management, and commercial analytics. You will improve CRM accuracy (Salesforce), build dashboards in Excel and Power BI, and partner with Sales, Commercial, and Management to drive performance in a fast-paced logistics environment.

The role emphasizes data-driven decision making, cross-functional collaboration, and delivering actionable insights to optimize

Qualifications

• Strong commercial acumen and understanding of sales-driven organizations.
• Proven experience with sales processes and pipeline management.
• Experience in CRM systems, preferably Salesforce.
• Advanced Excel skills (must-have).
• Experience building reports, analyses, and dashboards (Power BI is a strong plus).
• Ability to build, analyze, and monitor KPIs.
• Very good English (spoken and written).
• Self-starter with high level of ownership and initiative.
• Able to work independently and proactively.
• Strong communication skills and ability to work with stakeholders at different levels.

Responsibilities

• Support the sales organization with analysis of pipeline performance, sales activities, and commercial results.
• Manage and analyze the sales pipeline, ensuring data accuracy and consistency in CRM (Salesforce).
• Drive CRM data quality, ownership, and discipline across the sales teams.
• Build, monitor, and report on sales KPIs and performance indicators.
• Support opportunity creation, tracking, and conversion analysis.
• Measure sales activities and effectiveness (calls, meetings, win rates, conversion, deal velocity).
• Prepare sales targets, forecasts, and performance reports for management.
• Deliver data analytics and dashboards using Excel and Power BI.
• Provide insights that support commercial decision-making and improve sales accuracy.
• Participate in improving and standardizing sales and commercial processes.
• Act as a business partner to Sales, Commercial, and Management teams.

Skills

Sales operations

CRM management

Pipeline management

Excel

Power BI

Data analysis

Stakeholder management

English proficiency

Self-starter

Independent work

Tools

Salesforce

Power BI

Job description

Customs Support Group in Poland is seeking a Sales Operations Analyst to support the sales organization with data-driven insights, pipeline management, and commercial analytics. You will improve CRM accuracy (Salesforce), build dashboards in Excel and Power BI, and partner with Sales, Commercial, and Management to drive performance in a fast-paced logistics environment.

The role emphasizes data-driven decision making, cross-functional collaboration, and delivering actionable insights to optimize