Sales Ops Analyst: CRM & Analytics Driver

Customs Support Group; Warszawa; On-site; PLN 90,000 - 130,000; Full time

Job summary

Customs Support Group (CSG) is seeking a Sales Operations Analyst to empower our growing sales team with data-driven insights, pipeline management, and commercial analytics in a fast-paced logistics environment.

You will improve CRM accuracy, standardize reporting, and help set ambitious targets across multi-country operations. Strong Excel and Power BI skills, plus English proficiency, are essential.

Join a growing international organization delivering value across cross-border trade.

Qualifications

• Strong commercial acumen in sales-driven organizations.
• Proven experience with sales processes and pipeline management.
• Advanced Excel skills required.
• Experience building reports and dashboards (Power BI is a strong plus).
• Very good English (spoken and written).

Responsibilities

• Support the sales organization with analysis of pipeline performance, sales activities, and commercial results
• Manage and analyze the sales pipeline, ensuring data accuracy and consistency in CRM (Salesforce)
• Drive CRM data quality, ownership, and discipline across the sales teams
• Build, monitor, and report on sales KPIs and performance indicators
• Support opportunity creation, tracking, and conversion analysis
• Measure sales activities and effectiveness (calls, meetings, win rates, conversion, deal velocity)
• Prepare sales targets, forecasts, and performance reports for management
• Deliver data analytics and dashboards using Excel and Power BI
• Provide insights that support commercial decision-making and improve sales accuracy
• Participate in improving and standardizing sales and commercial processes
• Act as a business partner to Sales, Commercial, and Management teams

Skills

CRM systems

Sales pipeline

Excel

Power BI

English

Analytical mindset

Tools

Salesforce

Job description

Customs Support Group (CSG) is seeking a Sales Operations Analyst to empower our growing sales team with data-driven insights, pipeline management, and commercial analytics in a fast-paced logistics environment.

You will improve CRM accuracy, standardize reporting, and help set ambitious targets across multi-country operations. Strong Excel and Power BI skills, plus English proficiency, are essential.

Join a growing international organization delivering value across cross-border trade.