SaaS Customer Success Manager — Drive Adoption & Renewal

Riskmethods Sp. Z o.o.; Polska; Hybride; PLN 85 000 - 105 000; Plein temps

Résumé du poste

Sphera is seeking a Customer Success Manager to support customers throughout their lifecycle with our SaaS platform. You will help mitigate risk, drive product adoption, and ensure measurable value for clients. This role focuses on onboarding, customer relationships, and collaborative issue resolution.

Success in this position requires proactive communication, data-driven insights, and a passion for SaaS. You will work with CRM tools to monitor engagement and contribute to renewal and expansion

Qualifications

• 2-5 years of experience in Customer Success or related customer-facing roles, preferably in SaaS.
• Strong communication and interpersonal skills; ability to build rapport with diverse customers.
• Passion for technology and willingness to learn SaaS products deeply.
• Problem-solving mindset with the ability to manage multiple tasks and priorities.
• Experience with CRM or CSP tools (e.g., Salesforce).

Responsabilités

• Assist in developing onboarding plans, timelines, and success criteria.
• Educate customers on product features, updates, and use cases to drive adoption.
• Build strong, trusted relationships with customers through regular check-ins and proactive communication.
• Monitor customer health scores and identify opportunities to improve satisfaction and engagement.
• Collaborate with Support, Product, and Engineering teams to ensure timely resolution of issues.
• Track customer activity and adoption metrics using CRM/CSP tools and prepare performance reports.

Connaissances

Communication skills

Relationship building

SaaS experience

Problem solving

Customer empathy

Formation

Bachelor's degree or equivalent

Outils

Salesforce

Gainsight

Description du poste

Sphera is seeking a Customer Success Manager to support customers throughout their lifecycle with our SaaS platform. You will help mitigate risk, drive product adoption, and ensure measurable value for clients. This role focuses on onboarding, customer relationships, and collaborative issue resolution.

Success in this position requires proactive communication, data-driven insights, and a passion for SaaS. You will work with CRM tools to monitor engagement and contribute to renewal and expansion