Russian-Speaking Customer Solutions Specialist | Sofia

Mercier Consultancy Group; Polska; On-site; PLN 62,000 - 105,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Monthly Performance Bonus

Career development programs

Job summary

Mercier Consultancy Group is seeking a Russian-speaking Customer Solutions Consultant to join our Sofia-based team in Bulgaria. You will serve Russian-speaking clients, handle complex inquiries, and collaborate with global colleagues to ensure top-tier service.

Required are native Russian language skills, English proficiency, and prior customer support experience. EU passport is mandatory, and relocation is fully supported.

Qualifications

• Native or fluent Russian (spoken and written).
• Professional proficiency in English.
• Experience in the Customer Support Services industry.
• Valid EU passport.
• Willingness to relocate to Bulgaria and work on-site in Sofia.
• Previous client-facing role.

Responsibilities

• Act as the primary point of contact for Russian-speaking clients, delivering exceptional service within the Customer Support Services sector.
• Resolve complex inquiries, ensuring high levels of customer satisfaction and brand loyalty.
• Maintain detailed client documentation to ensure accurate reporting and service excellence.
• Collaborate with cross-functional teams to streamline workflows and improve overall service delivery.
• Proactively identify opportunities for service enhancements, contributing to the growth of our Russian-speaking jobs portfolio in Bulgaria.
• Achieve individual and team KPIs in a fast-paced, customer-centric environment.
• Contribute to a high-performance culture by sharing industry knowledge and best practices.

Skills

Russian language

English

Customer service

Problem solving

Team collaboration

Job description

Mercier Consultancy Group is seeking a Russian-speaking Customer Solutions Consultant to join our Sofia-based team in Bulgaria. You will serve Russian-speaking clients, handle complex inquiries, and collaborate with global colleagues to ensure top-tier service.

Required are native Russian language skills, English proficiency, and prior customer support experience. EU passport is mandatory, and relocation is fully supported.